POAC Administrator

We are looking for a professional, organised, and compassionate individual to work as an integral member of a small, supportive team of administrators and clinicians, providing administrative and reception cover within the Pre-operative Assessment Clinic (POAC). The role is based across Dene Barton and County Hall. The post holder will deliver a high-quality, patient-focused reception service, supporting patients as they prepare for surgery. This role requires a calm, empathetic approach, particularly when working with individuals who may feel anxious or distressed prior to their procedures. The post holder will play a key role in supporting the organisation's commitment to excellence by embedding and promoting the Trust values of working together, listening, and leading, to deliver outstanding patient care., To provide welcoming and professional reception cover with patience and efficiency in a range of situations including where patients may be distressed.,

• Providing a welcoming, efficient, and professional reception service for patients attending the POAC
• Communicating clearly and sensitively with patients and relatives, particularly where there may be delays or concerns related to upcoming procedures
• Liaising effectively with the Admissions Team regarding referral queries and clinic bookings
• Using a range of communication systems, including telephone, email, written correspondence, and electronic patient record systems
• Managing patient queries and concerns appropriately, ensuring confidentiality and sensitivity at all times
• Supporting patients who may feel anxious, distressed, or worried about their surgery, responding with empathy and escalating concerns where appropriate
• Working closely with the Front-Line Manager to ensure clinic lists and clinical diary capacity are utilised efficiently
• Maintaining accurate records and ensuring all administrative processes support a smooth patient journey
  
  The successful candidate will demonstrate excellent communication and organisational skills, the ability to prioritise workload, and a commitment to delivering high-quality care within a busy clinical environment.
  
  At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer, Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.


• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.