Platform Operations Engineer

Monitor the SweetTree Connect platform and devices installed in clients' homes, following up on alerts and technical issues. Install, configure, test, maintain and troubleshoot equipment in clients' homes. Provide first-line technical support to care staff and colleagues, responding to queries and escalating issues where necessary. Explain the technology to clients, families and support workers, ensuring they understand how it works. Manage routine platform operations, including app releases, scheduled jobs, certificate renewals and device provisioning. Investigate incidents, troubleshoot problems and undertake carefully reviewed data corrections with appropriate authorisation. Fix bugs and develop small improvements using AI-assisted development tools, ensuring all code is reviewed

A 2:1 degree or above in an IT or Engineering-related subject. Some programming experience, preferably in Python. Junior-level candidates are encouraged to apply. Experience using Git, the command line and AI coding assistants, with the ability to critically review and test AI-generated code. Practical understanding of home networking, including Wi-Fi, routers and connecting devices. Strong analytical and methodical troubleshooting skills. Good understanding of software development and willingness to learn across the technology stack. Excellent written and verbal communication skills.

At SweetTree, we do not just provide care - we embrace technology and innovation to enhance lives, promote independence and improve the quality of support we provide. We believe that technology can make a meaningful difference, and we're looking for a talented individual who shares our vision., Our SweetTree Connect platform uses innovative technology to support clients in their own homes. We are looking for an enthusiastic and technically minded individual to join our Technology and Operations team and help maintain, develop and improve this important platform.