Platform Operations Engineer

At SweetTree, we do not just provide care - we embrace technology and innovation to enhance lives, promote independence and improve the quality of support we provide. We believe that technology can make a meaningful difference, and we're looking for a talented individual who shares our vision.SweetTree Home Care Services is a multi-award-winning, leading provider, with an Outstanding rating from the CQC. For over two decades, we have been dedicated to offering exceptional support and community-based services for individuals. Our commitment to excellence has made us a trusted name in the industry. Our SweetTree Connect platform uses innovative technology to support clients in their own homes. We are looking for an enthusiastic and technically minded individual to join our Technology and Operations team and help maintain, develop and improve this important platform., To support the day-to-day operation, maintenance and development of SweetTree Connect (STC), SweetTree Home Care Services' Technology Enabled Care Platform. The role involves monitoring the platform and devices installed in clients' homes, providing first-line technical support, installing and maintaining equipment and troubleshooting technical issues. Working closely with the Chief Technology Officer (CTO), the successful candidate will initially receive training and support before progressing to take responsibility for the platform's day-to-day operation. This is a varied, hands-on role combining software development, technical support, home networking and IoT devices. The successful candidate will be comfortable using AI-assisted development tools and critically reviewing AI-generated code, ensuring all changes are safe and appropriately tested. We are looking for someone who is methodical, reliable and keen to develop their technical skills while demonstrating patience and professionalism when working with clients, families and care staff.,

• Monitor the SweetTree Connect platform and devices installed in clients' homes, following up on alerts and technical issues.
• Install, configure, test, maintain and troubleshoot equipment in clients' homes.
• Provide first-line technical support to care staff and colleagues, responding to queries and escalating issues where necessary.
• Explain the technology to clients, families and support workers, ensuring they understand how it works.
• Manage routine platform operations, including app releases, scheduled jobs, certificate renewals and device provisioning.
• Investigate incidents, troubleshoot problems and undertake carefully reviewed data corrections with appropriate authorisation.
• Fix bugs and develop small improvements using AI-assisted development tools, ensuring all code is reviewed and tested before implementation.
• Work across the technology stack, including Python, cloud services, databases, mobile and web applications and IoT devices.
• Maintain accurate technical documentation, support tickets, operational procedures and handover notes.
• Handle confidential client information and sensitive health-related data in accordance with UK GDPR and SweetTree policies.
• Work collaboratively with the CTO and wider team to improve platform reliability and service delivery.
• Attend client homes across London to install, maintain and troubleshoot technology and equipment.
• Participate in the out-of-hours rota and undertake any other reasonable duties as required by the CTO.
  
  A 2:1 degree or above in an IT or Engineering-related subject.
• Some programming experience, preferably in Python. Junior-level candidates are encouraged to apply.
• Experience using Git, the command line and AI coding assistants, with the ability to critically review and test AI-generated code.
• Practical understanding of home networking, including Wi-Fi, routers and connecting devices.
• Strong analytical and methodical troubleshooting skills.
• Good understanding of software development and willingness to learn across the technology stack.
• Excellent written and verbal communication skills.
• Good organisational and time management skills.
• Ability to work independently and as part of a small team.
• A patient, respectful and calm approach when working with older and vulnerable people, their families and care staff.
• A careful and accountable approach, particularly when working with live systems and sensitive information.
• Ability and willingness to travel to clients' homes across London.
• Right to work in the UK and willingness to undertake an Enhanced DBS check covering the adult and child workforce, which SweetTree will arrange.
• Understanding of confidentiality and personal data protection.
DESIRABLE:
• Experience with Google Cloud, Firebase or another cloud platform.
• Experience developing or releasing mobile applications, including Flutter, iOS or Android.
• Knowledge of IoT devices and microcontrollers, such as ESP32, CircuitPython, MicroPython or MQTT.
• Experience working with databases, including Firestore and SQL.
• Previous experience using a technical support desk or ticketing system.
• Experience working in care, healthcare or another people-facing service.
• Awareness of CQC-regulated care and adult safeguarding.
• Knowledge of another language spoken within London's communities.
• Full UK driving licence., If you are passionate about technology, enjoy solving problems and want to use your technical skills to make a meaningful difference in the lives of others, we would love to hear from you.