Planning and Dispatch Manager

dispatch team processes and make necessary corrections as and when requiredActively drive service desk activity to be conducted within customer SLA's.Promote & provide a highly professional level of customer service at all times.Be an advocate of continuous learning and improvement by encouraging regular feedback through promoting an open, honest working environment for all.Maintain an active communication channel for customer feedback to be valued and understood.Actively contribute and monitor the 'account management' initiative across the team.Liaise with customers both verbally and in writing to follow up engineer's site visits where an escalation has been required.Build and maintain strong relationships with internal departments to deal with all custome queries in a timely manner.Review and manage team capacity report, use the report to predict future capacityQuality System Duties and Responsibilities:Build Quality into all aspects of their work by maintaining KPI

compliance.Knowledge/Skills/Experience:Experience working in a similar leadership role in a customer services environment.Coordination/scheduling experienceExcellent organization skills with ability to plan workload effectively, cope well under pressure, meeting objectives & deadlines.A positive, problem solver approaching difficult tasks with a can do attitude to drive performance of others daily.Excellent attention to detail, with the ability to drive the correct solution for the right situation through to completion.Able to demonstrate use of initiative.An understanding of the importance of delivering excellent customer service.Exceptional communication skills both written and verbal, with an excellent telephone manner.Active listener, with the ability to quickly gain rapport and trust across all levels.Highly self-motivated, excellent team player, able to develop strong relationships with colleagues and peers.High levels of passion, enthusiasm and a
willingness to learn.Good working knowledge of Microsoft Office products (Excel, Outlook and Word.Preferred:Knowledge of SAPKnowledge of SalesforceExperience of Working from home in a remote roleAbout us With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.