Planner

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time. We are seeking a highly organised Planner to join our team, responsible for managing incoming enquiries, monitoring shared mailboxes, and coordinating the allocation of job requests to engineers. The successful candidate will play a key role in ensuring operational activities are effectively scheduled and managed while maintaining accurate system records., We are looking for an individual with excellent communication and coordination skills who can build strong working relationships with clients and internal service teams. This role requires a proactive approach to scheduling, issue escalation, and service delivery to ensure all tasks are planned and assigned ahead of SLA deadlines. Key Responsibilities

• Manage incoming enquiries and process requests efficiently.
• Monitor and maintain shared mailboxes.
• Allocate job requests to engineers in line with operational requirements.
• Ensure all associated systems are accurately maintained and updated.
• Maintain a 72-hour look-ahead schedule to ensure work is planned in advance of SLA deadlines.
• Build and maintain effective relationships with clients and internal service teams.
• Provide clear communication and regular updates to stakeholders.
• Escalate issues promptly and appropriately when required.
  
  Strong organisational and planning skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to maintaining accurate records.
• A proactive approach to problem-solving and issue escalation.
• Ability to work collaboratively with both clients and internal teams.
  
  ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing Please click on the following link for more information on this role: If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link