Planner

Non-Emergency Patient Transport is a service made available for those who meet the eligibility criteria set by the Epsom and St Helier University Hospitals NHS Trust and transport commissioners. We provide a professional transport service to our service users. The post holder will work in a Control Room providing facilitating the planning function in the main ensuring that all service users are allocated to a suitable resource for the following day, the post holder will also in occasion be required to assist with the Ad-Hoc Control function for non-urgent transfer of patients, ensuring co-ordinated delivery of Patient Transport Services takes place as per contractual agreements, They will liaise closely with external contacts which may include members of the public and /or Clinical departments at hospitals, GP surgeries, clinics day centres, nursing homes. The post holder ensures through accurate bookings, concise planning and effective control processes, that patients receive a smooth and timely journey to or from the hospital. Close liaison with all parties is paramount to provide patient transport of the highest calibre, The hours for this are 09:00 - 17:00 Monday - Friday however the Epsom and St Helier University Hospitals NHS Trust PTS control room offers our patients a service 24 hours a day, therefore the hours worked may vary dependent on service need., At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process., 1. Demonstrate the planning of patients to vehicles to maximum effect, ensuring resources are used appropriately, providing maximum service coverage with minimal disruption of service, minimising journey times wherever possible. 2. Demonstrate effective planning routes and allocation of vehicles on a daily basis utilising the CLERIC computer based planning/day control system. 3. Ensure accuracy in allocation of work to operational crews and drivers via handheld PDAs 4. Ensure appropriate amendments are made to bookings such as cancellations, changes to bookings etc to ensure accurate statistics can be obtained for clients. 5. Liaise frequently with Hospital Staff, PTS Management, Renal Coordinator and Patients to ensure the effective and efficient running of the service. 6. Ensure the co-ordination of long distance journeys in the most efficient way. 7. Negotiate with Surgeries and Hospital staff with regard to changes, ie: appointment times and the ability to facilitate patients. 8. Makes decisions on unforeseen transport problems e.g. vehicle breakdown. 9. Re-arrange work due to staff sickness/absence to ensure that all patients are conveyed efficiently 10. Receive requests for on the day bookings, liaise with hospital staff and notify relevant Clinic or Co-ordinators immediately of any patients who may not have attended. The post holder will undertake any other duties which may be reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined, subject to the provision that appropriate training is given and that wherever possible significant changes of a permanent nature shall be mutually agreed and incorporated into the job.

It is desirable that you will have had experience of working in a patient transport control environment. You will need to be able to stay calm and professional and be used to working in a pressurised environment, as well as record accurate information in live time whilst maintaining the service., If you are someone who is a motivated, logical thinker who is innovative, caring and able to work well under pressure then we want to hear from you. As a Planner you will provide a crucial role in the NEPTS service as you will be responsible for planning and co-ordinating all pre-booked patient journeys to our available resources. This is a dynamic role where changes can occur throughout your working day therefore you must be able to be adaptable with excellent problem solving skills. We cover a wide geographical area across South West London and Surrey therefore good geographical knowledge will be advantageous., A good general level of education at GCSE level or equivalent Computing qualifications Knowledge Geographical knowledge of the Surrey and South West London area Knowledge of Cleric Logistics system Experience Customer service experience Experience of using IT systems PTS Experience Experience of working within an NHS environment Skills Prioritises own workload Good communication skills Personal Attributes Well organised Able to communicate effectively with a wide range of stakeholders Flexible, responsive, positive approach Experience of working in highly pressured and time critical environments whilst remaining calm and effective.,

• A good general level of education at GCSE level or equivalent, Knowledge of Cleric Logistics system, Customer service experience, PTS Experience
• Experience of working within an NHS environment, Prioritises own workload
• Good communication skills
  
  St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.