Planner

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time. We are seeking a Planner to support the effective coordination and scheduling of service activities through proactive management of incoming enquiries and job requests. The role focuses on maintaining accurate systems, monitoring shared mailboxes, and ensuring work is planned and allocated within agreed service level agreements., We are looking for someone who can build strong working relationships with clients and internal service teams while operating with a 72-hour lookahead approach. Clear communication, regular updates, and timely escalation of issues are essential to ensure all tasks are scheduled and delivered efficiently.,

• Manage incoming enquiries and monitor shared mailboxes
• Allocate job requests to engineers in line with scheduling requirements
• Maintain and update all relevant systems accurately
• Operate a 72-hour lookahead to ensure jobs are scheduled ahead of SLA deadlines
• Liaise with clients to provide clear communication and updates
• Work closely with internal service teams to coordinate workloads
• Identify and escalate issues in a timely and appropriate manner
• Ensure all planning activities support service delivery commitments
  
  Experience in a planning, scheduling, or coordination role
• Strong organisational skills with the ability to manage multiple tasks
• Clear and confident communication skills, both written and verbal
• Good attention to detail and accuracy when updating systems
• The ability to work effectively with clients and internal teams
• Confidence in prioritising work to meet deadlines and SLAs
• A proactive approach to identifying and escalating issues
• The ability to work as part of a rotating shift pattern
  
  ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing Please click on the following link for more information on this role: If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link