Planned Works Resident Liaison Officer

Planned Works Resident Liaison Officer

Description

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

We have an opportunity for an experienced Resident Liaison Officer with excellent customer service skills to join our new Planned Works Team.

Taking the lead in all resident liaison work, you will be the main point of contact between the Planned Works Team and residents. You will build and maintain a trusting relationship with residents, ensuring they are proactively kept informed about all planned works, and that all queries are answered promptly and professionally. You will work collaboratively across teams and departments as well as liaise with external stakeholders and contractors when necessary.

First class customer service and administrative skills are a must for this role, along with experience working in a construction-related customer-led service environment. You will be able to develop and manage programmes of resident involvement and engagement, and have experience in budget management and contractor staff supervision. Excellent communication skills and a strong team ethic are essential, along with the ability to be flexible and travel as the role will require daily travel to and from site.

In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale.

Applicants must be eligible to work in the UK.

To apply, please email your CV and supporting statement to recruit@newlon.org.uk

Closing date: 12:00 on Friday 22 May 2026

Interviews will be held in person at our offices in Hale Village on Tuesday 2 June 2026

Download job pack

Equality and Diversity Monitoring form (optional)

Due to the high volume of interest that we receive, please note that we will only be able to contact candidates selected to go onto the next stage. If you do not hear from us a week after the deadline date has passed, unfortunately your application has not been successful. We appreciate the time and commitment that goes into applying for a role, and hope this will not discourage you from applying.

• Salary: £38,433 per annum plus opportunity to earn performance related bonus


• Hours: 35 hours per week


• Contract: Full-time, permanent


• Location: Hale Village, London N17


• Closing Date: 22/05/2026 12:00 PM

#s1-Gen

We have an opportunity for an experienced Resident Liaison Officer with excellent customer service skills to join our new Planned Works Team.

Taking the lead in all resident liaison work, you will be the main point of contact between the Planned Works Team and residents. You will build and maintain a trusting relationship with residents, ensuring they are proactively kept informed about all planned works, and that all queries are answered promptly and professionally. You will work collaboratively across teams and departments as well as liaise with external stakeholders and contractors when necessary.

First class customer service and administrative skills are a must for this role, along with experience working in a construction-related customer-led service environment. You will be able to develop and manage programmes of resident involvement and engagement, and have experience in budget management and contractor staff supervision. Excellent communication skills and a strong team ethic are essential, along with the ability to be flexible and travel as the role will require daily travel to and from site.

In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale.

Applicants must be eligible to work in the UK.

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.