Phlebotomist

We are seeking a motivated and experienced Senior Phlebotomist to join our friendly, patient-focused Outpatient Team at Melton Hospital. This is a fantastic opportunity for someone who is enthusiastic, compassionate, and committed to delivering high-quality care. You will play a key role in supporting both adult and paediatric services, ensuring safe and efficient blood collection while providing a reassuring and professional experience for our patients. The ideal candidate will bring strong organisational skills, excellent communication, and a flexible approach to working in a busy outpatient environment. While previous experience in both adult and paediatric phlebotomy is desirable, training and support will be provided for the right candidate. Main duties of the job Phlebotomy services are provided Monday to Friday across the UHL community sites. Main Duties of the job include:

• The taking of routine and urgent blood samples from patients attending outpatients, in accordance with UHL policy.
• Performing blood sampling from both adult and paediatric patients.
• To carry out the associated procedures of specimen collection.
• To autonomously problem solve day to day issues and to work collaboratively with other senior phlebotomists, deputy sisters/charge nurses and community outpatient lead to ensure quality service provision is maintained at all sites.
• To supervise new phlebotomy staff within their team and across the community sites. To mentor new phlebotomists/health care support workers working within phlebotomy.
• This role does involve frequent walking, standing and bending for prolonged periods of time., Managing staff when required, being the first point of call for patients and staff for any concerns or queries, Will involve clinical and admin work.
• To effectively lead and coordinate the phlebotomy service where the post holder is assigned,
• To support senior health care support workers and registered nurses who undertake phlebotomy within their role.
• Ensure all records are legible and that there is adherence to confidentiality and correct record keeping within their teams.
• Ensure statistical information is gathered and recorded as required by the operational team
• To provide accurate records in relation any staff performance issues that may arise.
• The supervision and induction of new phlebotomy staff within their team and across the community sites.
• Prioritisations and allocation of workload to the team.
• Autonomously problem solves day to day issues and works collaboratively with other senior phlebotomists, registered nurses, deputy sisters and community outpatient lead to ensure quality service provision is maintained at all sites.
• To ensure their team work collaboratively and have the ability to resolve any conflict in a timely and professional manner.
• First line escalation for non- standard queries and complaints.
  
  Other requirements specific to the role
Essential
• Must hold a valid full UK driving licence
• Has access to a car for work purposes, having the ability to travel across the community sites is essential.
• Self- motivated
• Ability to exert physical effort on an ongoing basis including walking and bending.
• Able to fulfil all aspects of the job description., Satisfactory level of general Education
• Good standard of written and spoken English.
• Demonstrates a commitment to further learning and development.
Desirable
• Educated to GCSE or equivalent in English and Maths
• NVQ Level 2 or 3
• Previous Leadership/Organisation skills
Experience Essential
• Previous work within a Heath care setting
• Previous Phlebotomy Experience ( 2 years)
• Demonstrated ability to pass on knowledge to others and mentoring
• Must be willing to train in paediatric phlebotomy.
Desirable
• Experience of dealing with complaints
• Previous supervisory skills experience
• Previous Paediatric Phlebotomy Experience
Communication and relationship skills Essential
• Communication skill at various levels, both written and verbal
• Ability to deal effective & empathetically with Patients enquiries and complaints
• Ability to communicate both formally and informally, both orally and in writing when dealing with subordinates colleagues and service users.
• Ability to lead a team and engage staff.
• Good negotiation skills/ telephone skills.
Desirable
• Ability to absorb and interpret new and complex information
• Experience of coaching / Mentorship.
Analytical and Judgement skills Essential
• Awareness of security and Data protection issues
• Basic PC skills
• Knowledge of Quality and safety and risk management.
• Knowledge of ANTT/Infection prevention.
• Good problem solving skills.
• Knowledge of utilising a database system.
Desirable
• Experience of Conflict management
• Ability to proactively use Microsoft Word, Excel and Outlook, identifying the most appropriate package for the task.
• Knowledge of NHS policy and procedures.
Planning and Organisation skills Essential
• Ability to prioritise and work autonomously
• Ability to work to strict deadlines
• Remain calm and focused at time of stress
• Knowledge of decision making/ planning and flexibility.
• Ability to acquire information.
Desirable
• Change management skills.
Equality and Diversity Essential
• Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
Commitment to Trust Values and Behaviours Essential
• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Person Specification Other requirements specific to the role Essential
• Must hold a valid full UK driving licence
• Has access to a car for work purposes, having the ability to travel across the community sites is essential.
• Self- motivated
• Ability to exert physical effort on an ongoing basis including walking and bending.
• Able to fulfil all aspects of the job description., Satisfactory level of general Education
• Good standard of written and spoken English.
• Demonstrates a commitment to further learning and development.
Desirable
• Educated to GCSE or equivalent in English and Maths
• NVQ Level 2 or 3
• Previous Leadership/Organisation skills
Experience Essential
• Previous work within a Heath care setting
• Previous Phlebotomy Experience ( 2 years)
• Demonstrated ability to pass on knowledge to others and mentoring
• Must be willing to train in paediatric phlebotomy.
Desirable
• Experience of dealing with complaints
• Previous supervisory skills experience
• Previous Paediatric Phlebotomy Experience
Communication and relationship skills Essential
• Communication skill at various levels, both written and verbal
• Ability to deal effective & empathetically with Patients enquiries and complaints
• Ability to communicate both formally and informally, both orally and in writing when dealing with subordinates colleagues and service users.
• Ability to lead a team and engage staff.
• Good negotiation skills/ telephone skills.
Desirable
• Ability to absorb and interpret new and complex information
• Experience of coaching / Mentorship.
Analytical and Judgement skills Essential
• Awareness of security and Data protection issues
• Basic PC skills
• Knowledge of Quality and safety and risk management.
• Knowledge of ANTT/Infection prevention.
• Good problem solving skills.
• Knowledge of utilising a database system.
Desirable
• Experience of Conflict management
• Ability to proactively use Microsoft Word, Excel and Outlook, identifying the most appropriate package for the task.
• Knowledge of NHS policy and procedures.
Planning and Organisation skills Essential
• Ability to prioritise and work autonomously
• Ability to work to strict deadlines
• Remain calm and focused at time of stress
• Knowledge of decision making/ planning and flexibility.
• Ability to acquire information.
Desirable
• Change management skills.
Equality and Diversity Essential
• Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
Commitment to Trust Values and Behaviours Essential
• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
  
  Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust: http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies