Pharmacy receptionist

We are looking for a customer-focused individual to join our team in a busy healthcare environment. This is an exciting opportunity to play a vital role in supporting patients and ensuring the smooth operation of our outpatient prescription service. The successful candidate will have excellent communication and interpersonal skills, with a commitment to providing outstanding customer service in a fast-paced environment. You will be able to remain calm and professional when managing competing priorities and challenging situations, while maintaining a high level of accuracy and attention to detail. If you are passionate about delivering excellent patient care and enjoy working as part of a supportive team, we would love to hear from you. This is a 2 year fixed term contract and a full-time position. Key Responsibilities

• Receiving and processing prescriptions promptly and accurately.
• Registering prescription requests onto the PTS system in line with established procedures.
• Responding to telephone enquiries from patients, carers and healthcare professionals in a professional and compassionate manner.
• Maintaining accurate and up-to-date patient information, ensuring confidentiality and data quality at all times.
• Working closely with colleagues to deliver an efficient and responsive service.
Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision. As members of staff we will always:
• Show COMPASSION - treating everyone with kindness - welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values
• AMBITION - Aspiring to be the best - reaching high standards, providing exceptional care and services; and achieving measurable improvements in people's health and wellbeing
• RESPECT - Valuing and appreciating everyone - listening, learning and acting on their experiences, being open and honest; and recognising that working with others brings benefits
• ENCOURAGEMENT- Opportunities for all - supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in our future