Performance Support Officer

We are seeking a Performance Support Officer to assist in the delivery and reporting of Key Performance Indicators within the Highways and Engineering Division., This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

The role requires effective use of ICT systems, attention to detail and the ability to manage competing priorities. You will contribute to service performance, continuous improvement and effective working relationships with colleagues and services across the Council.

You will be proactive in the development and review of key performance information, as well as updating and maintaining the Division's webpages and documents, ensuring they meet accessibility requirements. You will also implement and maintain accurate data and business systems with the use of IT software including Microsoft Sharepoint and Excel.

About You

You will need to be organised, dependable and someone who thrives in a busy environment where accuracy is key. You'll stay calm under pressure, take pride in getting the details right, and enjoy seeing work through from start to finish.

You should be detail-orientated and a team player who has a proactive approach to work to support your colleagues and the wider service.

You should be comfortable juggling multiple tasks, working with digital systems and data and maintain effective working relations with a wide range of contacts.

You will have great organisational skills and be solution focussed and motivated to get the job done. Experience of effectively prioritising a busy workload and proven ability to meet deadlines and manage time effectively.

Above all, you'll be flexible, proactive, committed and motivated by delivering a reliable, high-quality service.

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.