Performance Supervisor

Performance Supervisor

Location: Transport for Greater Manchester (TfGM) Operating Control Centre (OCC), 2 Piccadilly Place, Manchester, M1 3BG

Hours: Full time permanent contract 38 hours per week (flexibility required to align with operational needs)

Here at Metroline Manchester we are seeking an experienced and motivated Performance Supervisor to join our team within the Transport for Greater Manchester Operational Control Centre (OCC). In this key role, you will be responsible for ensuring the efficient and effective delivery of services across the Bee Network. As a Performance Supervisor you will have close collaboration with TfGM and other key stakeholders to monitor, manage, and enhance the performance of our bus operations in Greater Manchester. The role is based within the TfGM Control Suite and involves working in a high-pressure, fast-paced environment.

About us

Metroline Manchester is a recently formed subsidiary of ComfortDelGro, in March 2024 we were awarded contracts to operate four franchises and join the Bee Network in Greater Manchester by Greater Manchester Combined Authority (GMCA). Metroline was formed in 1989, fourth largest bus operator in London running about 17 percent of the city's scheduled bus services and has been a part of the largest private land transport company Comfort Del Gro since 2000. Here at Metroline we are 6,000 colleagues strong across the UK and help carry over one million of our customers every day, whilst Comfort Del Gro operates in 12 countries with a global fleet of over 40,000 vehicles and more than 22,000 colleagues.

Benefits

• Free Bus Travel for yourself + 3 (companion + 2 children OR 3 children)
• Free on-site parking
• Pension Scheme Contributions
• Benefits Hub
• Employee Assistance Programme
• Cycle to Work Scheme
• Free uniform

Responsibilities

• Oversee real-time performance of Metroline bus services from the TfGM Control Suite, ensuring adherence to schedules and minimising delays.
• Coordinate with on-the-ground and depot based staff, including Mobile Route Performance Supervisors, to address operational challenges as they arise.
• Liaise with service delivery and operational teams, ensuring consistent communication and response to incidents, planned and unplanned delays to services.
• Lead the response to service disruptions, coordinating with relevant teams to mitigate impact on passengers and restore normal operations as quickly as possible.
• Provide guidance and support to staff, fostering a culture of continuous improvement, positivity and high performance.

The Equality Act

Metroline is an equal opportunity employer, and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e., age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

Applications

Applications should include:

• the reasons you are applying for the post;
• examples of how you meet the skills;
• any relevant qualifications or experience

#s1-Gen

Here at Metroline Manchester we are seeking an experienced and motivated Performance Supervisor to join our team within the Transport for Greater Manchester Operational Control Centre (OCC). In this key role, you will be responsible for ensuring the efficient and effective delivery of services across the Bee Network. As a Performance Supervisor you will have close collaboration with TfGM and other key stakeholders to monitor, manage, and enhance the performance of our bus operations in Greater Manchester. The role is based within the TfGM Control Suite and involves working in a high-pressure, fast-paced environment.
About usMetroline Manchester is a recently formed subsidiary of ComfortDelGro, in March 2024 we were awarded contracts to operate four franchises and join the Bee Network in Greater Manchester by Greater Manchester Combined Authority (GMCA). Metroline was formed in 1989, fourth largest bus operator in London running about 17 percent of the city's scheduled bus services and has been a part of the largest private land transport company Comfort Del Gro since 2000. Here at Metroline we are 6,000 colleagues strong across the UK and help carry over one million of our customers every day, whilst Comfort Del Gro operates in 12 countries with a global fleet of over 40,000 vehicles and more than 22,000 colleagues.
BenefitsFree Bus Travel for yourself + 3 (companion + 2 children OR 3 children)Free on-site parkingPension Scheme ContributionsBenefits HubEmployee Assistance ProgrammeCycle to Work SchemeFree uniform
ResponsibilitiesOversee real-time performance of Metroline bus services from the TfGM Control Suite, ensuring adherence to schedules and minimising delays.Coordinate with on-the-ground and depot based staff, including Mobile Route Performance Supervisors, to address operational challenges as they arise.Liaise with service delivery and operational teams, ensuring consistent communication and response to incidents, planned and unplanned delays to services.Lead the response to service disruptions, coordinating with relevant teams to mitigate impact on passengers and restore normal operations as quickly as possible.Provide guidance and support to staff, fostering a culture of continuous improvement, positivity and high performance.
The Equality ActMetroline is an equal opportunity employer, and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e., age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.