Performance Services Coach

Join our HR Operations team as a Performance Services Coach, where you'll play a pivotal role in delivering exceptional employee experiences across the performance management lifecycle. You'll collaborate closely with Employees, Managers, HR Business Partners and Centres of Excellence to ensure consistent, compliant, and compassionate handling of critical employee matters.,

• Driving proactive engagement and minimising business risk
• Utilising technology to advance employee relations metrics
• Developing training guides and best practices for line managers
• Leading workforce growth and serving as local HR professiona
• Facilitating local employee and line manager training programs
Performance Management Excellence
• Manage routine performance improvement plans (PIPs) and probation reviews
• Support lower risk misconduct cases, workplace grievances and dispute resolution
• Facilitate employee departure processing and documentation
• Ensure faster resolution of performance-related issues with consistent processes across teams
People Support & Compliance
• Support TUPE (Transfer of Undertakings Protection of Employment) processes
• Support lower risk disciplinary procedures and lead investigations into common workplace misconduct concerns
• Coordinate absence management programs and support strategies
• Process flexible working, workplace adjustments and wellbeing requests with sensitivity and compliance
Business Support & Collaboration
• Partner with HR Business Partners on complex people performance matters
• Support Reduction in Force (RIF) consultation activities and communications
• Process support on routine client-requested employee relocations and off-site arrangements
Process Improvement
• Identify opportunities to enhance employee experience through streamlined processes
• Maintain accurate documentation and case management systems
• Contribute to policy development and process standardisation initiatives, Scope of Role
• UK & Ireland
• Remit for all UK based employees
• Collaboration with EMEA based colleagues
Systems Used
• Workday
• Microsoft Suite
This role offers the opportunity to make a meaningful impact on employee experience while developing expertise in critical HR operations within JLL's dynamic environment.


• Strong understanding of employment processes and HR compliance requirements
• Excellent communication and interpersonal skills for sensitive conversations
• Experience in performance management, people operations, or HR functions
• Detail-oriented approach with strong organisational and case management abilities
• Collaborative mindset with ability to work effectively across HR teams
Skills & Competencies Leadership
• Drive the growth of the workforce on the ground, serving as a local HR professional
• Skilled facilitator, who can lead local and regional employee events, programs, etc.
Problem Solving
• Ability to adjust styles of communicating to varying situations to ensure an inclusive environment
• A passion to work with people across a variety of backgrounds teaching and learning from people across the organisation
• Excellent organisational skills with a starter finisher mentality with acute attention to detail
Interpersonal Skills
• Ability to adjust styles of communication to varying situations to effectively communicate with a diverse array of stakeholders
• Ability to cultivate robust and meaningful relationships to serve as a trusted HR expert to employees and managers
• An appetite for exceeding expectations within the business, Bachelor's degree or equivalent experience (e.g., CIPD Accreditation, BS in human resources, business administration or vocational apprenticeship in a related discipline)
• Experience working in a remote, matrixed, and geographically distributed organisation
• Skilled team player who is able to communicate their thoughts clearly and effectively
• London based, office 3 times per week
  
  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.