Performance & Research Analyst Job descriptionPerformance and Research AnalystAre you passionate about turning data into meaningful insights that drive better decision-making and service delivery? Do you thrive in a fast-paced, analytical environment where your work helps improve the lives of residents? If so, we'd love to hear from you.We're looking for a forward-thinking Performance and Research Analyst to join our Planning, Performance and Involvement Team within the Housing Service.Our team leads on performance management, service planning, communications and tenant engagement, business continuity, and risk. In a time of increased scrutiny of social landlords - particularly with strengthened regulatory standards from the Regulator of Social Housing (RSH) - your work will be vital in helping us put tenants and leaseholders at the heart of everything we do.As a Performance and Research Analyst, you'll play a key role in ensuring our services are evidence-based, transparent, and focused on continuous improvement. You'll:

• Interpret and analyse performance data, including benchmarking against national standards and feedback from tenant surveys
• Assess performance against the RSH's Consumer Standards, including the new Tenant Satisfaction Measures (TSMs).
• Analyse customer feedback and complaints to identify areas for service improvement.
• Support the development, implementation and monitoring of regulatory improvement plans.
• Contribute to strategic planning, including supporting the annual review and consultation of the Housing Revenue Account (HRA) Business Plan.
• Work collaboratively with teams to build insight-led approaches to service delivery and regulatory compliance.
  
  Analytical and detail-focused, with experience working with complex datasets and transforming information into actionable insights.
• Digitally confident, with experience (or strong interest) in Power BI, data visualisation and dashboard creation - this is a growing area for us.
• A strong communicator, able to present complex data clearly to a range of audiences, and confident working collaboratively across teams.
  
  We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.It is a great time to join us and we welcome your application.Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.If you are appointed to this role, your starting salary will
be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our