Performance & Quality Officer

The PQO role is to work alongside LDU clusters to support them in achieving agreed performance. This includes:

• Ensuring that LDU clusters deliver in accordance with agreed national service delivery indicators and specifications
• Developing and delivering a quality improvement programme for the Division
• Identifying local performance and quality issues and opportunities linking in to HMPPS priorities.
• Running improvement initiatives to address opportunities for performance improvement
Working with other PQO's to share best practice and maximise improvements in quality and performance. Responsibilities, Activities & Duties The job holder will be required to carry out the following responsibilities, activities and duties: Support Service Delivery Quality Improvement and Practice Development
• Provide guidance for delivery of effective practices across the LDU clusters
• Demonstrate support for organisational vision and strategies as regards quality improvement within the LDU clusters
• Implement systems for reviewing and assessing effective practice within the LDU clusters
• Implement practice development opportunities developed in collaboration with HMPPS/NPS training and OD
• Contribute to a culture of innovation and continuous improvement
Performance management within the LDU Clusters
• Support performance management of LDU clusters within the division
• Identify opportunities for performance improvement and analysing trends within LDU clusters
• Support the implementation of performance plans within LDU clusters and monitor their effectiveness
• Work with PQO colleagues to share good practice and promote performance
initiatives Quality Management
• Support continuous quality improvement
• Implement best practice initiatives internally
• Monitor compliance with quality systems
Develop Team and Partnership Working
• Be responsible for establishing effective working relationships with other teams and with colleagues
• Write reports for management on contract performance and provide cost analysis where required
• Provide information to colleagues where required
• Support a performance and quality-focused organisation
Plan and organise
• Support manager with the provision of information for SLA review meetings around performance, and make recommendations for improvement. Monitor action logs where appropriate
• Monitoring of CRC and other organisations delivery of interventions on behalf of NPS.
• Share knowledge and good practice to inform the continual improvement of service delivery
Use communication effectively
• Providing information, feedback and advice
• Influencing and persuading
• Participate in meetings using appropriate skills, styles and approaches
Enhance your own performance
• Manage own resources and professional development
Use information to support decision makers
• Liaise with staff to receive, collate and analyse information, compiling reports as necessary
• Develop and utilise data to identify trends and recommend action to maintain and enhance performance
• Comply with systems for the exchange of sensitive information, data and intelligence
Manage Diversity and Quality
• Support a culture and systems that promote equality and value diversity
• Implement the diversity policies of the service and consult the Equalities and Diversity Unit as appropriate
Manage Projects
• Ensure an effective approach to project and process evaluation
• Manage a programme of complementary projects
• Enable others to carry out project management roles
• Maintain effective communication with project stakeholders