Performance First Line Manager

Pay Rate: £34,799 Grade: N Contract Type: Permanent (Full-Time) Shift patterns: Monday - Friday - day shifts - Flexibility is required to meet the needs of the business Location: Heathrow TW6 2GA PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position. Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, providing top-notch ground handling services at numerous UK airports. Join us in our mission to deliver excellence in aviation logistics! We're looking for a driven Performance First Line Manager to lead performance, engagement, and operational excellence in a fast-paced aviation environment. A TYPICAL DAY MAY INVOLVE

• Drive team performance against KPIs, safety, and service targets
• Lead, coach, and develop your team through regular engagement and performance management
• Plan and support impactful engagement activities and site-wide events
• Coordinate key events such as Long Service Awards, World Food Day, and cultural initiatives
• Support performance reporting ensuring accuracy and actionable insight for customer
• Maintain compliance tools and contribute to operational forums
• Identify opportunities to improve efficiency and team performance
• Support investigations and ensure compliance with operational standards
• Maintain accurate documentation and support business continuity
THIS ROLE WOULD SUIT PEOPLE WHO
• Previous management experience within a fast-paced, pressurised operational environment (aviation experience preferred)
• Strong people management and leadership skills, with the ability to engage, motivate, and develop teams
• Excellent communication and interpersonal skills, with confidence working across all levels
• Highly organised with the ability to manage multiple priorities in a dynamic operational setting
• Strong IT skills, including experience with operational systems and performance reporting tools
• Experience within the aviation or airline industry is advantageous
• Hold a valid UK driving license (essential)
SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL To obtain a full airside ID, you must:
• Be able to provide five years' address history
• Be able to provide five years' reference history (employment/education/benefit claim/character)
• Pass a pre-employment Drug and Alcohol test
WHY JOIN US?
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
WHO WE ARE We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more. BUILDING AN INCLUSIVE WORKPLACE At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs. Please be aware that interviews are provisionally scheduled to take place during the week commencing 22nd June. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible. #DSCUKICF


• Previous management experience within a fast-paced, pressurised operational environment (aviation experience preferred)
• Strong people management and leadership skills, with the ability to engage, motivate, and develop teams
• Excellent communication and interpersonal skills, with confidence working across all levels
• Highly organised with the ability to manage multiple priorities in a dynamic operational setting
• Strong IT skills, including experience with operational systems and performance reporting tools
• Experience within the aviation or airline industry is advantageous
• Hold a valid UK driving license (essential)
SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL To obtain a full airside ID, you must:
• Be able to provide five years' address history
• Be able to provide five years' reference history (employment/education/benefit claim/character)
• Pass a pre-employment Drug and Alcohol test
  
  Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, providing top-notch ground handling services at numerous UK airports. Join us in our mission to deliver excellence in aviation logistics!, We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more., At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
  
  Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more