People Services Administrator

We're looking for a dedicated and detail-focused People Services Advisor to join our People Services team on a Fixed Term Contract. This role exists to maintain a high-quality HR support service during a period of significant operational demand, increased regulatory workload, and large-scale organisational change. You will play a pivotal role in ensuring safe, compliant delivery across our highest-risk processes helping us maintain excellent colleague experience across all HR touchpoints.,

• Resolve first-line HR queries via ServiceNow, email and phone to agreed SLAs.
• Manage more complex cases (e.g., maternity/paternity) with accuracy and care.
• Lead end-to-end processing of SARs: data gathering, identifying exemptions, and redaction in line with legislation.
• Support company car and EV processes, including eligibility and NMW checks.
• Handle employee loan requests and coordinate Occupational Health appointments.
• Support workplace adjustments, liaising with suppliers for assessments and equipment.
• Assist on the Travel Service Desk for complex senior leader bookings and invoice validation.
• Maintain data integrity across HR systems and support business-critical change initiatives.
• Contribute to continuous improvement and operational efficiency projects, including future automation.
  
  Experience in a high-volume HR or operational environment.
• Strong customer service, communication and problem-solving skills.
• High attention to detail, especially when handling confidential or sensitive data.
• Ability to stay calm and accurate under pressure while managing competing priorities.
• Proactive mindset with confidence to challenge, escalate early, and suggest improvements.
• Collaborative, flexible approach suited to an agile, matrixed team environment.
  
  We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa as a People Service Administrator you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Various other benefits and online discounts