People Portal Transformation Facilitator

East Kent Hospitals University NHS Foundation Trust is seeking an experienced change professional to support the local implementation of the NHS People Portal. The postholder will lead business process change, organisational readiness and benefits realisation activities, helping the Trust adopt new ways of working and maximise the benefits of the new system. Reporting to the Transformation Lead, the role will work closely with NHSBSA implementation teams, supplier partners and colleagues across People Services, Digital, Finance and operational services. Key responsibilities include assessing change impacts, supporting process redesign, engaging stakeholders and driving adoption across the organisation. The successful candidate will have experience delivering complex organisational change, strong communication and stakeholder engagement skills, and the ability to build effective relationships at all levels to support successful transformation outcomes. Main duties of the job This is an exciting opportunity to play a key role in transforming workforce management at East Kent Hospitals University NHS Foundation Trust. Develop a thorough understanding of how existing business processes across workforce management compare to the future solution, identifying where current ways of working will need to adapt to support and realise the benefits of the 'to be' model. Coordinate inputs from stakeholders across the organisation to complete a comprehensive change impact assessment, capturing the effect of the new solution on people, processes, structures, and ways of working. Facilitate stakeholder input into local configuration requirements and support alignment between organisational processes and solution design. Develop and implement a plan to adapt business processes in preparation for the new solution, working with process owners to redesign workflows and embed new ways of working ahead of go-live. Extract baseline data points to support benefits tracking by the national programme. Work with operational and programme leads to support and coordinate benefits tracking, advocating for the consideration of priority benefits within broader organisational planning, decision-making, and improvement activities. Support stakeholders across the organisation to shape the training and communications strategy for the programme., Please scroll down to access the full Job Description and Person Specification located in Documents to download. If you have further queries please dont hesitate to contact the line manager using the contact details below. Job description, Please scroll down to access the full Job Description and Person Specification located in Documents to download. If you have further queries please dont hesitate to contact the line manager using the contact details below.

PLEASE NOTE - WE CANNOT OFFER SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa., Essential

• GCSE (or equivalent) English and Mathematics at Grade C/4 or above.
• Evidence of ongoing professional development relevant to workforce systems, change management, project delivery or service improvement.
Desirable
• Degree or equivalent experience in a relevant subject area.
• Relevant qualification in project management, change management, business improvement or CIPD.
Experience Essential
• Experience supporting organisational change, service improvement or transformation initiatives.
• Experience working with workforce, HR, payroll, finance, digital or operational systems and processes.
• Experience using ESR, including knowledge of back-office functions, workforce reporting, data extraction and management information.
• Experience gathering, analysing and presenting data to support decision-making and performance improvement.
• Experience engaging and working collaboratively with a range of stakeholders.
Desirable
• Experience supporting a digital transformation or system implementation programme.
• Experience working within the NHS or wider public sector.
• Experience of workforce reporting, workforce analytics or business intelligence tools such as Power BI.
• Experience facilitating workshops, stakeholder meetings or process mapping sessions.
• Experience supporting project delivery, business process reviews or change activities., Good understanding of NHS workforce processes and the employee lifecycle.
• Understanding of change management principles and the impact of organisational change on staff and services.
• Knowledge of business process mapping and continuous improvement approaches.
• Understanding of data quality, information governance and reporting requirements.
Desirable
• Knowledge of change management methodologies such as Prosci, ADKAR or Kotter.
• Knowledge of ESR optimisation, workforce systems or HR and payroll system implementation.
• Understanding of benefits realisation and organisational readiness activities.
Skills Essential
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities
• Ability to interpret data and present findings clearly to different audiences.
• Ability to manage competing priorities and work to deadlines.
Person Specification Qualifications Essential
• GCSE (or equivalent) English and Mathematics at Grade C/4 or above.
• Evidence of ongoing professional development relevant to workforce systems, change management, project delivery or service improvement.
Desirable
• Degree or equivalent experience in a relevant subject area.
• Relevant qualification in project management, change management, business improvement or CIPD.
Experience Essential
• Experience supporting organisational change, service improvement or transformation initiatives.
• Experience working with workforce, HR, payroll, finance, digital or operational systems and processes.
• Experience using ESR, including knowledge of back-office functions, workforce reporting, data extraction and management information.
• Experience gathering, analysing and presenting data to support decision-making and performance improvement.
• Experience engaging and working collaboratively with a range of stakeholders.
Desirable
• Experience supporting a digital transformation or system implementation programme.
• Experience working within the NHS or wider public sector.
• Experience of workforce reporting, workforce analytics or business intelligence tools such as Power BI.
• Experience facilitating workshops, stakeholder meetings or process mapping sessions.
• Experience supporting project delivery, business process reviews or change activities., Good understanding of NHS workforce processes and the employee lifecycle.
• Understanding of change management principles and the impact of organisational change on staff and services.
• Knowledge of business process mapping and continuous improvement approaches.
• Understanding of data quality, information governance and reporting requirements.
Desirable
• Knowledge of change management methodologies such as Prosci, ADKAR or Kotter.
• Knowledge of ESR optimisation, workforce systems or HR and payroll system implementation.
• Understanding of benefits realisation and organisational readiness activities.
Skills Essential
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities
• Ability to interpret data and present findings clearly to different audiences.
• Ability to manage competing priorities and work to deadlines.
  
  We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.