People Operations Senior Associate

We are looking for an experienced and customer-focused People Operations Senior Associate to join BSI's People Operations team. In this role, you will deliver high-quality HR operational support within a shared services environment, helping ensure employees and managers receive accurate, timely, and employee-centric support across the full employee lifecycle. You will manage HR processes including onboarding, employee data management, payroll coordination, offboarding, and employee queries, while also acting as a first point of escalation for more complex operational matters. This role also provides day-to-day coaching and support to People Operations Associates, helping drive operational excellence, continuous improvement, and a positive employee experience.,

• Deliver HR services in line with established SLAs, processes, and service standards.
• Manage employee lifecycle transactions including onboarding, contractual changes, and offboarding activities.
• Maintain accurate employee records and HR documentation within HR systems.
• Respond to employee and manager queries via shared inboxes, ticketing systems, or HR platforms.
• Act as a first point of escalation for more complex HR operational queries and issues.
• Prepare and validate payroll inputs, ensuring timely and accurate processing.
• Run standard HR data reports and support audit or compliance activities where required.
• Provide first-line support on routine HR policies, payroll, and benefits queries, escalating more complex employee relations matters appropriately.
• Support administration of local benefits programmes where applicable.
• Identify opportunities for continuous improvement across People Operations processes and employee experience.
• Coach and support People Operations Associates, helping drive day-to-day operational excellence and development.
• Build strong working relationships with stakeholders and People team colleagues across the business.
• Support wider HR projects and operational initiatives as required.
  
  Essential
• 5+ years of HR operations, HR shared services, or HR administration experience.
• Strong understanding of HR policies, procedures, and employee lifecycle processes.
• Experience working within HR systems, HCM platforms, or workflow/ticketing systems.
• Experience managing or coaching others against operational KPIs or service standards.
• Excellent organisational skills with strong attention to detail and data accuracy.
• Strong written and verbal communication skills.
• Ability to handle confidential information with professionalism and discretion.
• Strong problem-solving capability and ability to apply sound judgement in a fast-paced environment.
• Business English proficiency.
Highly desirable
• HR qualification or studies.
• Experience within a shared services or global HR operations environment.
• Exposure to employee relations triage or payroll administration processes.
• Experience supporting continuous improvement or operational transformation initiatives.
  
  Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You'll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development.
We offer flexible working, as well as 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
• Please note: BSI are unable to provide visa sponsorship for this vacancy
Together, we are building an organisation that is ready to meet the challenges ahead. Grow your career as you help us shape what comes next. We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe. Now we're taking on society's biggest challenges. We're developing standards and guidelines that will help our customers get to net zero, and we're defining the way new technologies such as AI impact all our lives. We're focused on our future - and we're looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you'll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You'll contribute to work that shapes industries and enhances lives - and you'll take pride in what you do. We're looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world. D&I Policy BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive., BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.