People Advisor

We are seeking a proactive and experienced People Advisor to provide high-quality first-line HR support across 'South' region of our business. Acting as a trusted point of contact for Location Managers and employees, you will deliver clear, practical advice on a wide range of employee relations matters, supporting managers to confidently identify and apply the appropriate tools, policies, and procedures. By coaching managers to address issues early and effectively, you will play a key role in fostering positive employee relations, ensuring employees feel supported and treated fairly, and contributing to a consistent, compliant, and people-focused approach that enables the development of engaged, high-performing teams.,

• To provide telephone support and advice on employee relations activities across all sites as the first point of telephone/email contact for Location Managers
• To manage a busy HR inbox, ensuring that queries are answered and/or referred to the correct person or department promptly
• To manage and coordinate the Occupational Health referral process, liaising with managers and the Company's Occupational Health service provider
• To support People Manager in providing safeguarding and safer recruitment advice, complying with KCSIE and Holroyd Howe
• Support Managers through checking letters before they are sent out and advising any suggested improvements and recommendations
• To be responsive and available to managers ensuring managers are responded to as soon as possible and within two hours of initial contact
• To ensure managers are aware of the policies, Employee Handbook and HR people tools and that they are used effectively
• To ensure all HR people policies are up to date and fit for purpose by regular review and alignment to legislation
• To ensure all employee relations tools for managers are up to date and fit for purpose
• To calculate redundancy payments as required
• To comply with all Holroyd how HR led policies and procedures at all times
• To develop new tools where necessary and ensure tools are communicated effectively across the business
• To highlight and refer complex cases to People Manager where appropriate
• To record key information on employee relations advice on HR Tracker
• To report on employee relations activity and caseload, identify trends and insight for People Manager
• To work with People Manager to ensure that measures and recommendations following cases are put in place where appropriate
• Management reporting on ER cases, i.e. number of cases, reasons, trends or patterns. Use the results to make recommendations to upskill Managers and improve the colleague experience
• To support colleagues and when required in the TUPE out process and inform People Manager and OPS teams to ensure process is complete, Our respectful codes of conduct inform how we behave towards our clients and customers, suppliers and business partners, and each other.
Fresh thinking New ideas for food, service and ways of working help us maintain our position as creative leaders in school catering. In order to be considered for this role you must be able to demonstrate that you have the Right to Work in the UK., As a responsible caterer for the next generation, we ensure all our teams have the skills, knowledge and confidence to deliver an exceptional food service safely, every single day. We have an extensive suite of training programmes and leadership courses to provide you with the skills you need in your role. And you will be given the opportunity to progress your career with us, via a personal development plan designed to nurture your talents and provide a fantastic learning experience. We also offer the opportunity to gain professional qualifications at work, via a wide range of apprenticeships for progression in both front of house and kitchen-based roles. WHAT MAKES US SPECIAL? MORE THAN A MEAL When you join Holroyd Howe, you're not joining just any school caterer. We're specialists. All meals are made from scratch and our chefs nurture direct relationships with suppliers local to their schools to ensure they have access to the best seasonal produce. And to offer a truly bespoke service, our chefs have the freedom to create their own vibrant menus made up of classic and innovative dishes as well as authentic international cuisines. Our marketing campaigns and food innovation concepts help communicate the key messages from our Food, Nutrition and Sustainability teams to all we serve, in a delicious, relevant and engaging way. Through education and innovation, we are proud to be feeding the independent minds of the future.


• Knowledge of Keeping Children Safe in Education (KCSIE) on the importance of safeguarding children in an independent school setting is advantageous
• Proven experience managing a caseload of complex ER cases
• Up to date employment law knowledge required
• Previous experience in telephony ER advice role required
• Experience of working in a fast paced, high volume and dynamic environment
• Demonstrated commitment to learning and keeping up to date with legislative changes
• Experience of working at a distance/in a field support role
• Excellent verbal and written communication skills and ability to explain processes and policies in plain English
• A strong telephone manner
• The ability to quickly build strong working relationships with individual managers and groups and become a trusted and credible People partner and coach
  
  You will be joining Holroyd Howe, one of the UK's leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school.
The safety and wellbeing of the people we serve is at the heart of everything we do. A key element is effective allergen management; achieved through training, communication, and care, we create mealtimes where every pupil has a safe experience. Our mission is simple: to provide our teams with the right skills to succeed in their job and our exceptional teams of seasoned specialists customise our catering services to fit children of all ages and satisfy the unique needs of our clients., DO YOU HAVE HOLROYD HOWE DNA? Our catering teams, operators and central support teams are passionate about serving more than a meal and are proud to be feeding the independent minds of the future. If you can commit to feeding hungry tummies as well as hungry minds and are looking for an employer that will invest in you and your career development, then we might just be a match!, One of the UK's leading school caterers, working exclusively within independent schools and colleges. We're an award-winning team of over 3,000 experienced professionals who tailor our catering provision to meet the bespoke requirements of each educational facility: be it prep or senior, day or boarding, day-to-day menus or hospitality and events. We're also part of the WSH Group, a leading British contract catering company.


• 3 volunteering days to give back to causes you care about
• 3 days grandparent leave for those special family moments
• 24 weeks enhanced maternity leave
• Bespoke training & development opportunities
• Pension & life insurance
• Discounts on high street brands, cinema & holidays via the Perkbox App
• Wellbeing hub & access to employee assistance programme
• Free meals while at work
• Career development & HIT Apprenticeships for all experience levels, There are so many reasons why people choose to work within the education sector.
Some enjoy the great work/life balance provided by term time holidays, favourable working hours, part-time or full-time flexibility. Others are attracted to helping make meal-times special for a future generation. But when you choose to become part of the Holroyd Howe family, you also benefit from: Working within stunning venues in beautiful surroundings Everyday discounts at supermarkets, pubs & restaurants, gyms, entertainment and popular High Street fashion and technology stores. Wellbeing support in the form of a platform packed full of training and resources to support healthy minds, bodies and finances. The opportunity for recognition in our Holroyd Howe People Awards - an annual event that recognises and celebrates the outstanding contribution of individuals or teams within our business. An Employee Assistance programme, Cycle to work scheme, and more! An employer fully invested in diversity and inclusion within our workforce and with a commitment to Environmental Social Governance (ESG) Creative, supportive and inclusive working environments, and opportunities to network with peers from other school catering teams