The role is integral in supporting our 'More than a Job Value' ensuring that our staff teams are suitably qualified and have access to continuous personal development (CPD) to help us to deliver to our customers and communities

o Engaging with internal and external People to provide an excellent level of customer service

o Proactive in supporting and valuing our GLL People

o Communicates effectively with people, signposting them to the right activities and services to meet their needs

o Responding quickly and effectively to all queries and works hard to resolve issues professionally and effectively

o Is aware of and interested in targets and business performance

o Contributes to the internal L&D processes ensuring their effectiveness and accuracy

o Carrying out administrative tasks on our Learning Management System (LMS) including course and qualification information, e-learning facilitation and making bookings

o Carries out administrative tasks as requested to support the Learning & Development Team

o Works with the Learning & Development Manager on producing business focussed report information as needed for the business

o Helping organise courses and booking venues

o Financial tasks such as raising purchase orders and invoices

o Monitors relevant mailboxes, answering queries and escalating complex queries

o Any other duties as required by the Learning & Development Team

The wage for this position is £226.50 per week. Upon successful completion of probation at 6 months your wage will rise up to £415.50 per week (dependant on age)

What your apprenticeship includes:

-A mixture of face to face and online catch ups every 4 - 6 weeks to discuss feedback and progress

-A mixture of on and off the job training, including workshops and webinars

-Reviews every 12 weeks with your Line Manager and apprenticeship Trainer

The chance to get Functional Skills in English and maths (if you don't already have GCSE)

With GLL you will be working towards a level 3 Business Administration apprenticeship over the course of 12-18 months