Pensions Officer

We believe in the power of potential. At Suffolk County Council, we celebrate difference and support everyone to thrive. As a Pensions Officer in the Pensions team, you'll be encouraged to bring your whole self to work, contribute your ideas, and grow your career in a place that values you.

Reimagine the possibilities.

- Do you have good customer service skills?

- Would you like to work in an incredibly varied, challenging and rewarding role?

- Do you have a broad working knowledge and understanding of pensions standards and relevant procedures?

Your role and responsibilities

You will assist in the provision of a proactive, efficient and effective pensions service while being responsible for creating and maintaining accurate records through to the calculation and payment of benefits in line with the relevant legislation.

- Carrying out a range of pensions administration duties within guidelines, including performing calculations and accurate checking of pension records by using procedures, legislation, policies and technical knowledge.

- Calculating the whole range of individual pension and related entitlements.

- Ensuring the pension service to customers is accurate, timely and complies with relevant legislation.

- Providing clear written and verbal information to customers and clients., Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word).

1. Describe a time when you used legislation, procedures or technical guidance to resolve a complex query. What was the outcome?

2. Give an example of when you had to manage competing deadlines or a particularly demanding workload. How did you prioritise your work?

3. Tell us about a time when you worked collaboratively with colleagues to deliver an accurate and timely service.

the ability to work to a high degree of accuracy

- effective and demonstrable communication, organisational and time management skills

- to be able to remain calm under pressure and always meet deadlines

- to positively embrace changes to working practices and requirements.

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you'll enjoy:

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days

membership of a competitive Local Government Pension Scheme (LGPS)

travel, lifestyle, health and wellbeing benefits

performance-related annual pay progression, in addition to an annual cost-of-living pay increase

training and encouragement to expand your knowledge

a variety of career development opportunities across our organisation

diverse and active staff networks

flexible working options, with the right to request flexible working from your first day

Plus lots more!