Pensions Customer Administrator

Do you enjoy helping people and making a real difference? Are you looking for a role where you can grow your skills, be supported, and feel part of something meaningful?, Join us as a Pensions Customer Administrator and play a key part in supporting NHS colleagues across the country. You'll provide clear, friendly, and accurate support to customers who rely on the NHS Pension Scheme. If you enjoy working with numbers, problem-solving and being part of a team that cares about doing things well, this could be the perfect fit for you., In this role, you'll provide excellent customer service to people who contact us about their NHS Pension. You'll perform manual calculations and use government regulations to offer clear guidance and help customers understand sometimes complex information. Following our supportive 2-month training package, you'll apply your knowledge of our procedures to process casework and make accurate decisions. You'll handle detailed information and respond sensitively when customers are dealing with important or life-changing events. Working as part of a flexible, encouraging team, you'll:

• Handle a wide range of customer enquiries
• Perform numerical calculations in line with regulations
• Use judgement to resolve queries or escalate when appropriate
• Analyse information and make processing decisions
• Keep customer records accurate and up to date
• Work across multiple systems and processes
• Support colleagues through teamworking and sharing knowledge
• Manage your workload to meet agreed standards and timescales
• Help us continuously improve the way we work
  
  Here at the NHS Business Services Authority (NHSBSA), what we do matters.
  
  27 days leave (increasing with length of service) plus 8 bank holidays
• Hybrid working model
• Career development
• Active wellbeing and inclusion networks
• Excellent pension(23.7% employer contribution)
• Access to a wide range of benefits and high street discounts!, We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow. As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work. We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more. Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care.