PCN Operations Manager

1. Operational Leadership & Service Delivery Lead the delivery of PCN priorities, including Network Contract DES and IIF requirements Oversee day-to-day operational performance across PCN services and practices Ensure consistent processes, pathways and ways of working across the network Identify operational risks and implement effective solutions Support the planning, implementation and evaluation of PCN services and programmes Contribute to the strategic development and long-term sustainability of the PCN 2. Workforce & People Management Line manage and provide leadership to designated Lead roles across PCN services Ensure Leads effectively manage their teams, maintaining accountability for performance and delivery Oversee workforce planning, deployment and utilisation of ARRS staff Support practices with workforce challenges and coordination across the network Promote staff engagement, development, wellbeing and retention Act as an escalation point for complex HR and workforce issues 3.
HR & Organisational Development Lead the development and implementation of HR processes and systems across the PCN Ensure compliance with employment legislation, policies and best practice Oversee recruitment, onboarding, appraisal and performance management processes Support leadership development within Lead roles to strengthen management capability Embed a positive, inclusive and high-performing organisational culture 4. Programme & Project Management Lead PCN-wide transformation programmes and service development projects Ensure delivery against agreed timelines, objectives and outcomes Monitor progress and provide updates to PCN leadership and stakeholders Embed sustainable changes into practice and operational delivery 5. Performance, Data & Improvement Analyse performance data and translate insights into actionable improvement plans Monitor delivery against contractual targets, including DES and IIF Lead quality improvement and efficiency initiatives across the PCN Support
practices to improve outcomes, reduce variation and optimise service delivery Use dashboards and reporting tools to inform decision-making and workforce planning 6. Governance, Compliance & Digital Oversight Ensure compliance with GDPR, FOI and NHS information governance standards Maintain oversight of operational systems, processes and reporting mechanisms Support the adoption of digital tools and transformation initiatives Work with system partners (ICB/NHSE) to implement best practice and guidance Ensure robust governance frameworks, including risk management and policies 7. Stakeholder Engagement & System Working Act as a key operational link between practices, PCN leadership and system partners Represent the PCN at meetings, forums and system-level discussions Build strong relationships across the network and wider health and care system Support collaborative working across practices to improve patient access and outcomes 8. Communication & Coordination Ensure effective
communication across the PCN, supporting clarity and engagement Oversee coordination of meetings, reporting and follow-up actions Support the PCN Manager in gathering feedback, intelligence and data General Duties Work flexibly across the PCN to meet service needs Contribute to the development of PCN strategy, culture and ways of working Promote equality, diversity and inclusion in all aspects of work Maintain confidentiality and professionalism at all times This job description is not meant to be exhaustive. It describes the main duties and responsibilities of the post. The post holder would be expected to undertake any other duties commensurate with the role as agreed with the PCN.