PC24 Head of Clinical Delivery

The Head of Clinical Delivery PC24 is a senior clinical management post responsible for the safe, effective and consistent day-to-day delivery of NEMS urgent primary care services at Kings Mill Hospital. The postholder will provide visible clinical leadership, manage the non-medical clinical workforce and take ownership of clinical quality, performance and service standards.

The postholder will form part of the service leadership triumvirate alongside the Medical Lead and Operational Service Manager. The Medical Lead will provide medical governance, professional medical oversight and strategic leadership, whilst the Operational Service Manager will ordinarily lead on rotas, sickness administration and annual leave. The Head of Clinical Delivery will lead the day-to-day clinical management of the service and the performance and development of its clinical workforce. These responsibilities are complementary and require close working between all three roles.

Main duties of the job

The postholder will lead agreed clinical and service improvements at PC24. Working with colleagues and partner organisations, they will ensure that workforce, clinical pathways, safety arrangements and operating procedures support safe, effective care and meet service requirements.

The post requires an experienced, Masters-qualified Advanced Clinical Practitioner who can combine senior management responsibilities with regular autonomous clinical practice. As a guide, approximately 60% of working time will be clinical and 40% managerial, adjusted by agreement where service needs require.

The postholder will work closely with the designated Clinical Governance Lead and Governance Team, attend senior and service-level meetings, lead a monthly clinical team meeting and deputise for the Associate Director of Nursing and Quality when requested.

About NEMS

NEMS CBS is a high quality, high performing; not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally-tailored, safe, effective and cost-efficient services with high levels of patient satisfaction.

We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners, Telephone triage clinicians and Advanced Clinical Practitioners.

NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC, (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.

NEMS is committed to the NHS Values (as set out in the NHS Constitution March 2023).