Payroll Assistant

Colleague Services are looking for a Payroll Assistant to join the People Team, supporting the delivery of high-quality payroll services across North Tyneside Council.

Under the direction of the Payroll and Pensions Manager, the role is responsible for completing administration relating to colleague pay, ensuring records are accurate, up to date and that colleagues are paid correctly and on time. The role provides frontline advice and guidance to managers and employees on payroll-related queries, including pay, pensions, terms and conditions and statutory payments, while maintaining a strong focus on excellent customer service.

The postholder will support a wide range of internal customers, ensuring payroll processes are delivered in line with relevant legislation, policies, deadlines and service standards. They will also contribute to process improvements, reporting and project work to support continuous service development.

The successful candidate will have experience of working in a customer-focused administrative environment, ideally with exposure to HR or payroll systems. They will demonstrate a strong attention to detail, the ability to manage competing priorities and work to deadlines, and confidence in handling sensitive information.

They will be able to provide advice and guidance to managers and colleagues, interpret data, and maintain accurate records, while working collaboratively as part of a team. Experience of payroll processes, including calculations related to pay, deductions, tax and pensions, would be advantageous, alongside strong ICT skills including Excel, Word and Outlook.

The ideal candidate will be proactive, customer-focused and committed to delivering a high-quality service, while contributing to service improvements and supporting wider team objectives.

Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression.

As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued.

Together, we're crafting a workplace that's built on our values and a shared commitment to making a difference. If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.