Payroll Apprentice

Introduction

The Payroll Apprentice role provides administration support to a busy payroll team of nine, operating in a fast paced environment. The role covers first line support for colleague queries, general payroll administration and a range of routine payroll processing tasks, while the postholder works towards the Payroll qualification.

About the Employer

WGC Ltd is a facilities management company established in 1974. WGC operates at over 400 client locations across England, Scotland and Wales and employs nearly 6,000 colleagues. The largest division provides hotel housekeeping and other services to 260 hotels.

The Payroll Apprentice role provides administration support to a busy payroll team of nine, operating in a fast paced environment. The role covers first line support for colleague queries, general payroll administration and a range of routine payroll processing tasks, while the postholder works towards the Payroll Administrator Level 3 qualification as part of their apprenticeship.

No previous experience in payroll is required. Training is provided on the job and alongside the apprenticeship, so that practical skills and formal qualifications are built together. Responsibility increases over time as skills and experience develop, and the role provides a structured first step into a career in payroll.

What You'll Do

The duties below are grouped under four headings that reflect the main areas of the payroll team. This list is not exhaustive and may be adjusted as the role and the wider function develop.

Query handling and first line support

• Provide first line support for colleague queries raised through the ticketing system and by telephone.
• Assign incoming tickets to the relevant member of the payroll team.
• Deal with incoming correspondence and pass it to the relevant member of the payroll team.
• Support colleagues with queries about self service access to their user account.

Payroll processing support

• Support the processing and administering of Attachment of Earnings and other statutory deductions.
• Support with pay rate changes.
• Assist with collating and processing leavers.
• Assist with queries about employee holiday balances.
• Handle requests for copies of payslips, and P45 and P60 queries.

Records and reporting

• Update personal records as requested.
• Assist with ad hoc reporting and project work as required.
• Provide general administration support to the payroll team.

Learning and development

• Attend all training days and complete coursework and assessments on time.
• Apply learning from the course to day to day work in the payroll team.
• Meet regularly with the line manager and training provider to review progress.

Shared responsibilities

These apply to every role.

• Work safely at all times, follow health and safety procedures, and report hazards, near misses and incidents promptly.
• Report any concern about the welfare or safety of a colleague immediately, in line with company procedure.
• Embed equality, diversity and inclusion in everything the role touches, and challenge discrimination, bullying and harassment wherever it is encountered.
• Keep accurate, complete and timely records, and meet audit, confidentiality and data protection requirements.
• Treat information about colleagues, clients and suppliers as confidential and handle it lawfully.
• Take part in training and development, and keep skills and knowledge current.
• Act as a professional ambassador for WGC Ltd and the wider group, and follow company policies and procedures at all times.

Training Outcome

Opportunity to progress into a full time role with the company following successful completion of the apprenticeship programme.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative

Qualifications

• Essential - GCSE - 5 GCSE's including Maths and English - C/4 or above

Course Information

Course: Payroll administrator (level 3)

Level: 3

Route: Legal, finance and accounting

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 9am to 5:30pm with an hour for lunch.

Expected Duration: 1 Year

Training Provider: EMA TRAINING LIMITED