Payment Operations Analyst

Join us as a Payment Operations Analyst

• We'll look to you to deliver successful outcomes for your customers by ensuring total accuracy in reconciliation activities
• You'll be liaising with customers, other financial institutions and key stakeholders in order to resolve missing payment queries
• You'll be able to showcase your knowledge and enthusiasm as you deal with a variety of payment related queries
What you'll do As a Payment Operations Analyst, you'll be completing reconciliations efficiently within our SLA's. You will oversee the end-to-end reconciliation and settlement of all scheme and internal ledgers, ensuring total accuracy while proactively resolving complex payment discrepancies. Your day-to-day will include:
• Being responsible for the daily reconciliation & settlement of our payment schemes (FPS, BACS, MasterCard, Cash & International Payments)
• Resolving redirected payments, missing payments and general payment related queries
• Completing daily and monthly regulatory finance reporting
  
  We're looking for someone with reconciliation experience who can provide an excellent customer service experience to our customers and colleagues. Alongside a strong background in payments, you'll need a good understanding of scheme guidelines. You'll also have the ability to take ownership of investigations and work as part of a team.
You'll also demonstrate:
• Experience in a reconciliation or payment operations role
• Excellent communication skills, and a good standard of written English
• Attention to detail
• The ability to work on your own initiative and on multiple items simultaneously