Patient Transport Booking Clerk

The patient transport booking service is run between the hours of 08:00 to 18:00, Monday to Friday and we are seeking a Booking Clerk to work 30 hours per week with a flexible and practical approach to meet the needs of the service
The tasks involved for this role include taking bookings, responding to enquiries, liaising with Trust staff, other NHS Trusts and Healthcare establishments, input data and completing logs as required., · To work within a team to arrange patient transport for the Trust, General Practitioners, patient and other Healthcare establishments.
To liaise with ambulance contracts and service users to ensure that patients travel within contract standards and communication is maintained at all times.
The service is customer responsive with the emphasis on quality., To work as part of a customer servcie team in the delivery of Patient Transport Booking services in a busy and demanding call centre envioronment.
To use a range of telecommunications and office equipment in the execution of duties
To receive patient transport bookings by telephone or email.
To input data onto bespoke computer software package.
To develop and maintain effective communication links with hospital staff, General Practitioners, patients, Ambulance services and other external organisations to deliver a high quality customer service.
To respond to enquiries and resolve difficulties with empathy and assertiveness where needed.
To respond to complaints concerning service issues in a positive manner, and with departmental guidelines.
To run and implement daily report from patient record systems. Reporting any discrepancies promptly.
To re-arrange ambulance transport for patient attending clinics over the Christmas and New Year period.
To plan, allocate & control additional ambulance resources as and when required.
To develop an awareness of various ambulance contracts.
To liaise with Trust staff, General Practitioners, Patients and other NHS Trusts and Healthcare establishments to ensure that the secure transport are in place enabling the appropriate use of resources and avoiding duplicated requests.
To record and archive information within statutory requirements.
To ensure that any difficulties in proving transport are brought to the attention of senior staff promptly.
To contribute to the effective maintenance of the departmental procedures manuals and standard operational procedures.
To develop and maintain effective interdepartmental communication links.
To participate in the training and development of trainees within the department
Important information about your application
1. All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
2. References - please ensure you provide email addresses for all referees for the last three years of employment.
3. We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
4. Flexible working will be considered in line with Trust policies
5. New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
6. We work with 'trac.jobs' to support out recruitment process. If you have any queries regarding this please read this privacy notice.
University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.
We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non encrypted format.
If you would like support completing an application form, please contact the recruitment department on where one of our trained assistants will be able to help
At UHNM we are fortunate to receive a high volume of applications for many of our roles, on this occasion we would reserve the right to close any advert early, therefore please apply without delay!
If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). Please note, this is in addition to any professional registration requirements and not a replacement for your qualifications.
If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of your start date to ensure sufficient time for the operational and training process associated with the role. The requirement of at least six months remaining on your visa does not apply to a Skilled Worker Visa, as a new Skilled Worker Visa would be required for a new role.
In line with the change of Immigration rules on 8th January 2026 if you require Sponsorship through the Skilled Worker Visa you must be able to provide B2 English evidence before a Certificate of Sponsorship can be issued.
Visa eligibility notice:
The UK Home Office has imposed an emergency brake on specific visa routes.
1. Skilled Worker visas cannot currently be issued to Afghan nationals.
2. Study visas cannot currently be issued to nationals of Afghanistan, Cameroon, Myanmar or Sudan.
As a result, we are unable to progress applications requiring sponsorship under these routes.
UHNM supports the responsible use of Artificial Intelligence (AI) to assist in preparing your supporting statement. However, we reserve the right to reject applications where AI has been used in a misleading manner, for example, by implying experience or understanding that the applicant does not possess or where its use is excessive or unfair. If AI has been used to support your application, you must declare this within your submission.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.