Patient Support Administrator

An exciting opportunity has arisen for a Patient Support Administrator to join the Frailty and Acute Visiting Service (AVS) team within Gosport Central Primary Care Network (PCN). This is a part-time role, working 3.5 hours per day, with flexible start and finish times. You will provide administrative and patient support to the Frailty and AVS teams, helping ensure patients receive timely, coordinated care. You will work closely with clinical and administrative colleagues across the PCN. Duties include supporting patient communications, arranging appointments and follow-ups, maintaining patient records, updating systems and spreadsheets, assisting with MDT coordination, and general administrative support. You will be a key contact for patients and staff, providing a friendly, professional service and ensuring information is shared accurately and promptly.,

• Ability to operate in a constantly changing environment.
• To process referrals and make appointments
• To take phone calls and direct them accordingly or take messages and contact clinical staff as required.
• To lift, move and load/unload boxes containing medical records or supplies.
• To undertake clerical duties for the service e.g. emails, filing, photocopying and scanning as required.
• Travel to other sites when required.
• Communication with Social Services, Relatives, Patients, Physiotherapist/OT's/GP's, Consultants, other clinical professionals, Local hospitals, other Trusts, Suppliers.
• Receiving and talking about confidential/sensitive information
• Special needs: Phone contact with patients or their relatives of a great age range. Some who may be hard of hearing, have dementia, be confused, have difficulty with English. Also, distraught or angry patients or family members. May also be dealing with terminally ill patients and families, this may be by telephone so will need to show empathy with all of the above, confidence to impart correct information, firmness and efficiency extremely important.
• Maintain confidential medical information and manager's correspondence within the Caldicott guidelines.
• Ensure all communications (internal and external) contribute to a positive image of Hampshire and Isle of Wight Healthcare NHS Foundation Trust and are of the highest possible standard
  
  This role suits someone organised, approachable, and able to work well in a busy team, with good communication skills and a flexible, positive attitude.
  
  You will support approximately 85,000 patients across five GP practices in Gosport: Bridgemary Medical Centre, Blossom Health, Rowner Medical Centre, Solent View Medical Practice, and The Willow Group., Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care. We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support. Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

£25,272 a year Please note for part time hours the salary will be pro rata