Patient Support Administrator

Are you organised, compassionate, and ready to make a real difference behind the scenes in patient care? Join our ERS@HOME team and play a vital role supporting patients, families, and clinical staff across the service.

In this varied role, you'll provide essential administrative support, manage busy phone lines, process referrals, book appointments, and keep patient records accurate on Trust systems. You'll be the first point of contact for many--offering a professional, empathetic service to patients and relatives in a wide range of situations, including those who may be distressed, vulnerable, or have complex needs., Ability to operate in a constantly changing environment.

To process referrals and make appointments

To take phone calls and direct them accordingly or take messages and contact clinical staff as required.

To lift, move and load/unload boxes containing medical records or supplies.

To undertake clerical duties for the service e.g. emails, filing, photocopying and scanning as required.

To open, date stamp and distribute mail.

Travel to other sites when required.

Communication with Social Services, Relatives, Patients, Physiotherapist/OT's/GP's, Consultants, other clinical professionals, Local hospitals, other Trusts, Suppliers. Receiving and talking about confidential/ sensitive information

Special needs: Phone contact with patients or their relatives of a great age range. Some who may be hard of hearing, demented, confused, have difficulty with English. Also distraught or angry patients or family members (may not agree with packages of care being reduced or recently had a loss of a family member). May also be dealing with terminally ill patients and families, this may be by telephone so will need to show empathy with all of the above, confidence to impart correct information, firmness and efficiency extremely important.

Maintain confidential medical information and manager's correspondence within the Caldicott guidelines.

You'll thrive in a fast-paced, ever-changing environment where priorities can shift quickly. Strong communication skills, attention to detail, and confidence handling sensitive information are key. You'll also work collaboratively with clinicians and external partners while ensuring all communications reflect the highest standards. Flexibility is important, as cross-site working may be required.

If you're someone who stays calm under pressure, shows genuine care for others, and takes pride in delivering excellent service, we'd love to hear from you.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence