Patient Services Team Member

Patient services role will support the practice in delivering excellent patient care. They will assist and direct patient in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

You will be joining our Patient Services Team where we are committed to delivering high quality patient care. Our main focus is to meet the individual needs of each and every Patient. In this role you will make patient interactions with the practice more streamlined and efficient.

If you share our values of collaboration, quality, respect and wellbeing and are looking for a challenge, we would love to hear from you!, Our successful candidate will have a busy and varied role which will include providing care navigation and signposting to patients. You will deal with general enquiries, explain procedures and make new and follow up appointments. You will perform a range of administrative duties to support patient care and supporting our frontline reception services during peak calling times.

You will have excellent communication skills and the confidence to work in a busy and demanding environment.

Experience of general administration processes and record keeping will be helpful and you must be computer literate with the ability to learn our IT systems quickly.

Above all, you will be committed to delivering high quality patient care.

We are a large rural practice with over 35,000 patients. As a single-practice Primary Care Network, we have a wonderful opportunity to transform care for our patients. We operate from 6 locations across Holderness and you must also be willing to travel between sites as necessary. Our hard-working and dedicated team includes 23 GPs, an extensive multi-disciplinary team of healthcare professionals and a great patient services and administration team.

We offer a welcoming practice environment, 25 days annual leave plus bank holidays and access to the NHS pension scheme.