Patient Services Team Leader
Holderness Health, Ottringham, East Riding of Yorkshire
Patient Services Team Leader
Salary not available. View on company website.
Holderness Health, Ottringham, East Riding of Yorkshire
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 7 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: fd83a62932fa4dffa09c06e32ec4b8bf
Location ref: Ottringham, East Riding of Yorkshire
Full Job Description
To provide leadership and direction to Patient Services Team, ensuring that we deliver excellent patient care and act as a focal point of communication between patients, clinicians and all other members of staff.
You will be joining our Patient Services Team in this role designed to make patient interactions with the practice more streamlined and efficient. Your focus will be on meeting the individual needs of each and every patient. Also, supporting the PST in the every day roles.
If you share our values of collaboration, integrity, quality, respect and wellbeing and are looking for a new challenge, we would love to hear from you., Our successful candidate will have a busy and varied role which will include processing online consultation requests, arranging follow-up patient care requested by clinicians, care navigating patients to appropriate services, performing a range of administrative duties to support patient care and supporting our frontline reception services during peak calling times.
You will have excellent communication skills and the confidence to work in a busy and demanding environment. Experience of general administration processes and record keeping will be helpful and you must be computer literate with the ability to learn our IT systems quickly. Above all, you will be committed to delivering high quality patient care.
We are a large rural practice with over 35,000 patients. As a single-practice Primary Care Network, we have a wonderful opportunity to transform care for our patients. We operate from 7 locations across Holderness and you must also be willing to travel between sites as necessary. Our hard-working and dedicated team includes 23 GPs, an extensive multi-disciplinary team of healthcare professionals and a great patient services team.
We offer a welcoming practice environment, 25 days annual leave plus bank holidays, access to the NHS pension scheme and the chance to shape this brand new role which we see as central to the future of care for our most complex and vulnerable patients.