Patient Services Manager - Partners in Health

Our Patient Service Manager role would suit someone who is passionate about making a positive difference to patients and who wants to develop their leadership and management skills within a supportive healthcare environment. Working with our organisation provides the opportunity to be part of a team that values high-quality patient care, teamwork, respect, professionalism and continuous improvement. The successful candidate will have the opportunity to make a genuine contribution to the way our reception service operates and to influence the patient experience from their very first point of contact with the organisation. We are committed to supporting our staff to develop their skills, take on new responsibilities and build a rewarding career within the NHS. For the right person, this is an opportunity not simply to manage a reception team, but to lead, improve and make a meaningful difference to both patients and colleagues every day.,

• The supervision and efficiency of the reception team/function across both sites
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the Practice
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Reports to (line manager): Deputy Practice Manager

G DOC LTD is a unique, GP-owned organisation all GP surgeries in Gloucestershire are our shareholders. We operate with a not-for-profit ethos, ensuring every decision and service is focused on improving patient outcomes and reinvesting in local Primary Care across the county. We directly manage several GP surgeries in Gloucester and the Forest of Dean, providing patient-centred care to more than 45,000 patients. We value continuity of care and practice teams are at the heart of all we do. In addition to our surgeries, we deliver a range of countywide commissioned services designed to improve access, increase capacity, or provide specialist support. Our teams are committed to delivering sustainable, high-quality primary care while fostering innovation and collaboration across the local health system. By joining us, youll be part of an organisation that puts people first supporting staff wellbeing, professional development, and a collaborative culture. Youll benefit from the stability, support, and career opportunities of a larger organisation, while still working in close-knit, community-focused teams.