Patient Services Lead

Quayside Medical Practice is a well-established Teaching practice, providing care to a patient list size of 12,000. We are a stable partnership of 7 GP Partners with 4 Salaried GPs and a committed team of clinical and non-clinical staff.

We are fully sighted on the challenges faced by all healthcare colleagues and passionately believe that it is our responsibility to provide a supportive and caring working environment for all members of our multi-disciplinary team.

We are moving to a brand new purpose built medical practice a stones throw from our old building. The new building will provide a modern and fit for purpose facilities for our patients and employees.

Main duties of the job

To support the operational delivery of patient services by providing peer support and direction to the reception team.

To foster a welcoming front-line team that enables patients to access the appropriate healthcare professional or service in a courteous, efficient and effective way.

To promote the use of patient information resources through the use of displays and leaflets in the waiting room and public areas.

To support the reception team to maintain accurate records and provide comprehensive administrative support, in accordance with practice guidelines and protocols.

To support the practice clinical and administrative team in the provision of high-quality patient care.

To be first point of contact in relation to patient issues and challenges as raised. This includes liaison with the clinical team members.

Located in Newhaven, we are very close to Brighton and Lewes.

Our catchment area covers the coastal strip from Telscombe Cliffs to Newhaven and surrounding villages.

The practice is comprised of a dedicated team of doctors, nurses, allied health and administrative professionals who are committed to providing the highest standard of care within a friendly, family-centred environment