Patient Services Co-ordinator - SPOC

Patient Services Co-Ordinator will work closely with Patient Services/SPOC Team Leader and Sutton GP Practice Managers, clinicians and or practice staff across all four PCNs as well as with other key stakeholders., Coordinate and support the home visiting team to manage demand and capacity of the service across the borough

To arrange and manage the clinical systems required to coordinate the triage of patients and paramedic home visit clinics

To work effectively with the Virtual Ward Leads within the PCN, Sutton Health and Care Team and Acute Team as required to provide an integrated response

Answer incoming calls promptly and in a courteous manner, providing information that is required.

Triage, Book, reschedule and cancel appointments as requested.

The Patient Services Co-Ordinator candidate will be comfortable working in a busy and changing environment. You will have a good eye for detail and a can do attitude with a strong focus on delivery and getting the job done.

The role requires a team oriented individual who is eager to develop their skills in delivering efficient patient services through coordinating patients care via EMIS telephone, email and other communication channels.

Sutton Primary Care Networks is the collaborative vehicle for the four Sutton PCNs and the former Sutton GP Federation working together as a single entity. We are a Community Interest Company that aims to reinvest surpluses back into general practice and primary care for the benefit of our practices and the people who form the communities we serve.

Sutton has four PCNs whose boundaries are based on historical relationships and groupings of organisations. There are some similarities of residents health and care needs unique to a particular PCN, and many more needs that are shared across all four PCNs.

Our four PCNs, represent all 21 GP surgeries around Sutton. Their collective footprints cover all of the London Borough of Sutton and its residents who are able to access and benefit from the services and improvements offered by Primary Care Networks.

Primary Care Networks (PCNs) are a key part of the NHS Long Term Plan, with all general practices being required to be in a network by June 2019, and Clinical Commissioning Groups (CCGs) being required to commit recurrent funding to develop and maintain them.

The networks will have expanded neighbourhood teams which will comprise a range of staff such as GPs, pharmacists, district nurses, community geriatricians, dementia workers and Allied Health Professionals such as physiotherapists and podiatrists/chiropodists, joined by social care and the voluntary sector.