Patient Services Assistant

We are looking for a compassionate, reliable, and proactive Patient Services Assistant to join our Emergency Department. You'll play a vital role in maintaining a safe, clean, and supportive environment for patients - supporting their dignity, comfort, and wellbeing every day. This role is ideal for someone who values meaningful work and wants to make a real difference in the lives of vulnerable patients and their families. Interviews for this position will be held in person ONLY. Remote interviews will not be available. Interested candidates are encouraged to make contact with the Recruiting Manager to have an informal discussion about the role., The main duties of a PSA will include:

• Maintaining high standards of cleanliness and infection control across the ward.
• Supporting patients with meals, hydration, and non-clinical comfort needs.
• Assisting with preparing cubicle spaces and communal areas.
• Engaging with patients in a kind, respectful, and person-centred manner.
• Working closely with nurses, healthcare assistants, and the wider team.
• Helping create a calm and therapeutic environment for patients with dementia and delirium.
  
  For further information on what it is like to work for out Trust, please visit
  
  We offer a range of benefits to support our staff including:
• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.