Patient Services Assistant

At Burnley General Teaching Hospital, our Patient Services Assistants (PSAs) support every in-patient during their stay with the Trust, providing a general cleaning service and ensuring specialist cleaning activity is delivered in a timely manner to meet the very high standards expected in this environment. You will see patients through their whole hospital journey, so this can be a very challenging yet extremely rewarding experience, and your contribution will make a real difference to thousands of patients every year, whether you work around our medical, surgical or emergency areas of specialty. We expect high levels of performance and attendance from everyone joining us and if you are looking for full-time, part-time or weekend shifts, we can offer the flexibility to move between these to best suit your changing personal circumstances.Main duties of the job At the heart of the hospital, our Patient Services team work hard to ensure that it is safe, clean and infection free and that patients are transported safely to where they need to be thus improving patient flow throughout the hospital. The Patient Services Assistant (PSA) role combines the traditional role of domestic and porter into one role enabling a more efficient service to the patients on our wards., Undertaking general cleaning duties - including wards, clinics, toilets, offices and public areas within your zone. Undertaking deep cleans in your area which may include. Clearing up and removing bodily spillages, urine, vomit, faeces and so on. The safe movement and decontamination of beds and other furniture. Cleaning at high and low levels eg removal and replacement of curtains, using ladders where necessary. Buffing, scrubbing and redressing of floors as well as carpet cleaning using appropriate machinery involving under bed cleaning. Future duties may include:

• Moving patients around the hospital safely using a wheelchair, bed or trolley as required.
• Movement of deceased patients in an appropriate and sensitive manner.
  
  Effective communication in written and spoken English is essential for all members of our team, and you must be confident using computers, phones, radios and dealing with people in person, while using your training to provide the right service for the right patient at the right time.
Our services cover every area of the hospital, so you could find yourself working around offices, wards, clinics or corridors. There may also be occasions where you are required to work on one of our other sites to provide cover at times of pressure or increased demand.,
• Customer focused - demonstrate and promote high standards of safe, personal and effective customer service to patients, relatives and staff
• Flexibility - able to cover in the department and provide reasonable flexibility in terms of hours worked, to support a 24/7 service which will include working unsociable hours and bank holidays etc
• Takes pride in their work - consider, suggest and be open to alternative ways of working to make continuous improvements in our service., Communicates clearly and accurately
• Be an effective team member who is able to relate to colleagues at all levels across our large multi-site organisation with tact and diplomacy
• Follow instructions and ensure the services you provide are in line with standard processes and good practice
• Prioritise own workload and take responsibility for delivering results within agreed timescales and standards with changing priorities and pressures
• Use initiative to look out for issues at work, acting quickly and calmly to focus on finding a solution
• Confidential - when transporting patients and their notes
• Attention to detail - checking documents and patients to ensure they are in the right place at the right time.
• Be able to operate electrical machinery and to observe and comply with legislation and Trust Regulations i.e. Health & Safety.
• Emotionally resilient and sensitive - when dealing with distressed relatives and the deceased, Able to organise and prioritise own workload and follow written/verbal instructions
• Previous experience of delivering a quality customer service - working with patients/clients /customers
• Previous cleaning, and/or portering experience
• Able to understand and comply with detailed procedures, understand signs and instructions and retain the information
• Confident at working with information technology such as digital hand-held devices and Microsoft Office packages., GCSE English and Maths, grade C or above or grade 9-4 or equivalent qualification in English and Maths., Demonstrate ability to undertake the NVQ Level 2 Facilities Services qualification and other training as identified by the Trust.
  
  At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

As the largest single team in the Trust, we celebrate and promote diversity, actively support flexible working opportunities and look after our family - whether they stay with us for five, ten or fifty years. With some of the best work-related benefits available in East Lancashire, including low cost parking, gym memberships, union memberships and wellness campaigns all year round, ELHT offers an attractive package for every team member., It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.