Patient Services Advisor (Receptionist)

In the role of Patient Services Advisor, you will receive, assist, and direct patients in accessing the appropriate services or healthcare professionals in a courteous, efficient, and effective way whether this be face to face or over the telephone. You will also undertake a variety of administrative tasks to assist with the smooth running of the practice. In return you will receive:

• Full induction and training plan
• Named direct Line Manager
• Long service rewards
• Generous holiday entitlement
• Wellbeing health plan
• Staff wellbeing group
• Ride to work scheme
• Uniform allowance
• Refreshments
• Support to develop your skills and career, The duties and responsibilities to be undertaken by members of the administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the General Manager, dependent on current and evolving workload and staffing levels:
• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
• Maintaining and monitoring the Practice appointments system.
• Processing personal requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional.
• Answer internal and external telephone calls when required.
• Participate in evening and Saturday morning working as per the standard rota.
• Processing and distributing incoming (and outgoing) mail.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with Practice guidelines.
• Assist the Team Leader with routine site maintenance and Health and Safety.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Clear and re-stock consulting rooms as required.
• Dealing with samples.
• Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
• Ordering, re-ordering and monitoring of stationery and other supplies.
• Dealing with clinical waste.
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
• Helping to maintain hygiene control measures.
• Dealing with the front-desk administration and cash handling required for non-NHS work such as patients private insurance and medical reports.
  
  Are enthusiastic and self-motivated
• Are able to use their initiative
• Excellent communicators, both written and verbal
• Are able to listen and empathise
• Are keen to learn and develop
• Demonstrate attention to detail
• Can be flexible and adaptable
• Are competent with IT, Able to work at the desired times
• Flexibility of hours for cover
• Good sickness record
• Non-smoker
Desirable
• Car driver/clean licence
Physical Requirements Essential
• Able to undertake the requirements of the post.
Desirable
• Reliable. Flexible. Excellent attendance record., Excellent customer service skills.
• Good administrative and organisational skills.
• IT literate with good keyboard skills.
• Excellent telephony skills.
• Understand and observe strict confidentiality.
Desirable
• Customer service qualification.
• Skilled in office machinery use., An interest in primary care
• Good communication (written and verbal)
• Work well under pressure
• Able to work as a team member
• Able to work unsupervised
• Able to use own initiative
• Be self motivated
• Able to listen and empathise
• Hard working and willing
• Flexible and adaptable
• Able to work according to changing need
• Enthusiastic
• Commitment to personal development
Person Specification Other Essential
• Able to work at the desired times
• Flexibility of hours for cover
• Good sickness record
• Non-smoker
Desirable
• Car driver/clean licence
Physical Requirements Essential
• Able to undertake the requirements of the post.
Desirable
• Reliable. Flexible. Excellent attendance record., An interest in primary care
• Good communication (written and verbal)
• Work well under pressure
• Able to work as a team member
• Able to work unsupervised
• Able to use own initiative
• Be self motivated
• Able to listen and empathise
• Hard working and willing
• Flexible and adaptable
• Able to work according to changing need
• Enthusiastic
• Commitment to personal development
  
  We are a leading primary care organisation that delivers high quality care from GP practices in York, Hull and Scarborough. Innovative and committed, we are at the forefront of developments within our field. We are well organised and deliver high quality care with a range of friendly and supportive staff.