Patient Services Advisor
Bupa, Kingston Hill, Kingston upon Thames
Patient Services Advisor
£27417
Bupa, Kingston Hill, Kingston upon Thames
- Full time
- Permanent
- Onsite working
Posted 4 days ago, 31 Oct | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
Job ref: bc1097a28d014a5fbd4534c6ae0f12f0
Location ref: Kingston Hill, Kingston upon Thames
Full Job Description
- Deliver a professional, friendly and efficient reception service for patients, consultants and visitors.
- Manage appointments, registrations and enquiries via phone, email and face-to-face, ensuring an excellent customer experience.
- Support the smooth running of outpatient clinics by liaising with consultants, nursing teams and other hospital departments.
- Accurately maintain patient records, insurance details and appointment information using hospital systems.
- Process payments and account queries in line with hospital policies and procedures.
- Handle patient queries and concerns sensitively, resolving issues promptly and professionally.
- Maintain a welcoming reception and waiting area, ensuring information is readily available to patients and visitors.
- Build effective working relationships with colleagues, consultants and external stakeholders, always communicating clearly.
- Ensure compliance with confidentiality, data protection and hospital operational procedures., Adhere to Hospital policies and procedures and relevant legislation including the requirements of any professional bodies
- Understand and incorporate the organisational values into daily working practice:
- Compassionate
- Exceptional
- Ethical
- Evolving
- Attend mandatory training as identified by the Hospital
- Develop own knowledge, skills and experience through supervision practice and educational opportunities within the spirit of lifelong learning
- Work as part of a team and collaborate with colleagues
- Ensure good communication links are established with all other departments within the hospital
- Maintain a high level of security awareness
At New Victoria Hospital, we want to reward our staff for the amazing job that they do. As part of the team, you will have access to a range of benefits for your work and home life. We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital. - Annual leave entitlement of 25 days + bank holidays increasing with length of service
- In-house training for all staff
- Company pension scheme
- Life assurance
- Employee Referral Scheme
- Access to subsidised staff restaurant
- Interest free travel loan
- Private healthcare (T&Cs Apply)
- Bicycle Loan Scheme
- Retailer discounts
- Employee Assistance Programme Part of a Globally Trusted Healthcare Group When you join New Victoria, you also become part of Bupa - a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well-established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal. We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to "Be you at Bupa", and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/ assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
Direct job link
https://www.jobs24.co.uk/job/patient-services-advisor-127668697