Patient Services Administrator

The Patient Services Administrator is a key member of the Mayfield Medical Centre reception team and is often the first point of contact for patients, carers and other visitors.

The post holder will provide a welcoming, professional and efficient reception service, helping patients access the most appropriate care in line with practice procedures and agreed care-navigation guidance.

The role involves working across reception and telephone channels, responding to a range of patient queries, booking and managing appointments, handling administrative requests and supporting the wider clinical and practice team. The post holder must communicate calmly and sensitively, maintain confidentiality, use the practice clinical system accurately and recognise when a request needs to be passed to a clinician or senior colleague.

Main duties of the job

Patient reception and customer service

Telephone and electronic communication

Appointments and care navigation

Patient records and clinical system administration

Repeat prescriptions and medication requests

Results, correspondence and referrals

Teamwork and day to day practice support, Take responsibility for working within the limits of your knowledge, training and competence, seeking advice or escalating concerns when required.

Treat all patients, carers, visitors and colleagues with dignity, respect and without discrimination.

Contribute to a culture of continuous improvement by identifying ways to improve the patient experience and the effectiveness of reception processes.

Adhere to Salus Medical Services and Mayfield Medical Centre policies, procedures and values.

Salus is a GP Federation which was formed by the local GP practices within North East Hampshire and Farnham. This includes practices located in Aldershot, Farnborough, Fleet, Farnham and Yateley. We hold several contracts supporting primary care to deliver services on behalf of those practices, helping them work better together and with other healthcare providers, leading to improved patient services and the development of new services in response to the changing primary care environment.

We also assist practices with administrative, operational and HR support and facilitate shared learning across localities. By engaging with the public, we help ensure that services are designed and developed with patient and public involvement.

The staff at Salus Medical Services have a wealth of experience working in general practice and therefore a good understanding of the opportunities and challenges faced.