Patient Service Assistant

Working hours: Bank (zero hours) and various permeant hours available (evenings, weekends and bank holidays available)
At DHU Healthcare, every role matters. We're a not-for-profit team driven by compassion and respect, where your voice is heard and your growth truly matters. Join us and be part of something bigger. For you, for them, with us.
With us, every moment matters. Our UEC teams deliver expert care 24/7, working together to respond quickly when it's needed most.
This role sits at the heart of patient care, acting as the first point of contact for individuals accessing urgent and primary care services. As a Patient Services Assistant, you play a vital role in ensuring patients are supported, informed, and guided efficiently through their care journey. Your contribution directly impacts patient experience, service quality, and the smooth coordination of clinical teams, making you an essential part of delivering compassionate, responsive healthcare.
As a Patient Service Assistant, you will:Manage incoming calls and coordinate patient appointments efficiently
Welcome and support patients attending the Primary Care Centre
Work closely with clinicians, nurse practitioners, and operational teams
Accurately capture and record patient information using systems such as Adastra
Provide administrative support, including minute taking and data collation
Maintain a safe, organised, and professional reception environment
Act as a key link between patients, healthcare professionals, and external partners to ensure seamless care delivery