Patient Service Advisor

Welcome patients and visitors at the front desk and respond to all requests in a friendly, helpful, and courteous manner Explain arrangements and formal requirements for new registrations and ensure documentation/registration process is completed correctly. Ensure each new patient is given a registration pack which includes the registration form, patient questionnaire, information on the OCS, SCR and relevant opt out forms. Advise patients of private charges before booking non-NHS appointments and receive payments/issue receipts. Be completely familiar with the appointments system and monitor the flow of patients to consulting rooms. Advise patients if the clinician is running more than 15minutes late Receive/store/prepare samples for collection according to protocol Receive deliveries and advise addressee of arrival Ensure that workstations and the reception area in general are kept neat and tidy. Accepting messages for nurses, doctors and requests for prescriptions. To maintain patient