Patient Safety and Experience Co-Ordinator

As Patient Safety and Experience Co-Ordinator for the Division of Specialised Services, you will co-ordinate and support with all aspects of patient safety, incident management and complaints. The post holder will work in a small but dynamic team in a varied and fast paced environment. The successful candidate will provide a comprehensive, professional and effective co-ordinator/administrative support across the division which includes the Bristol Heart Institute and the Bristol Haematology and Oncology Centre. The post holder will be an integral member of the team and will be expected to be proactive and take initiative individually, and as part of a team. Key working relationships will include Senior Managers, Quality and Patient Safety Leads, the PALS and complaints team and other members of the divisional multidisciplinary team.

• Support the management and triage of patient safety incidents, ensuring accurate recording, monitoring and escalation where appropriate.
• Coordinate complaints, concerns and patient feedback processes, supporting investigations and ensuring learning is captured and shared.
• Act as a point of contact for patients, relatives, carers and staff, providing professional, compassionate and timely communication.
• Organise, support and present at meetings, including preparing agendas, collating papers, taking minutes and monitoring actions.
• Produce and maintain patient safety, patient experience and governance reports.
• Maintain accurate records including Datix, Careflow, Microsoft Office and patient feedback platforms.
• Prepare, proofread and quality-check reports, correspondence, complaint responses and governance documentation.
• Support quality improvement, service development and the implementation of departmental procedures and processes.
• Promote organisational learning through the management of learning-from-excellence and positive practice reporting systems.
• Analyse information, identify issues, exercise judgement and escalate risks or concerns appropriately.
• Provide general administrative and resource management support to ensure the efficient operation of the team
• Demonstrate professionalism, empathy and emotional resilience when managing sensitive or distressing incidents and complaints.
  
  Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.