Patient Pathway Coordinator

The team at CCGS comprises consultant urological, plastic and gynaecological surgeons leading a multidisciplinary team of Nurse Specialists, Pelvic Floor Physiotherapists, Dieticians, Psychologists, Anaesthetists and Endocrinologists. The service is supported by a Junior Service Manager, Deputy General Manager covering Gender Health and three patient pathway coordinators, who will be the first point of contact for service users and will provide administrative support to the clinical team.

The role is pivotal, providing all necessary administrative support to the Gender Affirmation Surgery (GAS) service. The post holder provides high level, confidential support, on a wide range of matters. The post holder ensures the interests of the Trust are represented in a professional manner, and is a suitable ambassador at all times.

We are looking for a high performing and enthusiastic individual to support our service providing surgical treatment for patients with gender dysphoria. If you thrive on a challenge and enjoy working in a busy and demanding environment this could be your opportunity to make a real difference to our local community, keeping the patient at the centre of everything that we do.

The post holder will provide a comprehensive patient focused administrative service and secretarial support, on a day-to-day basis to a multi-disciplinary team. The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties. You will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible approach.

Applicants should have proven experience of working in a similar administrative post.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.