Patient Pathway Administrator

The purpose of this role is to provide high standard, efficient and comprehensive support to clinical teams within the Respiratory Medicine Service. The post holder is responsible for managing all elements of the patient pathway in line with the Trust's Elective Access Policy. They will become familiar with different outpatient pathways and referral to treatment (RTT) status codes. The post holder is expected to work within the wider administrative team and alongside clinical staff to deliver a high standard of patient care and proactively contribute to the ongoing development and improvement of the service.,

• Work alongside other non-clinical staff to provide a robust administration that underpins the delivery of high quality service and demonstrate high levels of patient care at all times
• Work closely with the wider administrative team and clinical staff to ensure patients are admitted within the local and national access targets, expediting appointments and procedures as required. Assis the Admin Team Leader with managing patient tracking list (PTL) by monitoring all elements of the patient pathway, including diagnostic investigation, correcting data quality issues and escalate any patients who cannot be seen within the relevant Elective Access targets in a consistent and efficient manner.
• Processing new referrals via the GP E-referral system (ERS).
• Perform any other duties appropriate to the grade and objective of the post as directed by the Admin Team Leader or Unit Manager.
• Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence., Act as first point of contact on the telephone or by email for patients, relatives, GP's and any other relevant agencies, answering or re-directing queries in a timely manner.
• Monitoring of the patients pathway from start to finish ensuring the patients are seen and treated in the correct time frame.
• Expediting of appointments when required.
• Attend weekly MDT meetings with the clinical team.
• Attend department meetings, training and annual appraisals as required to ensure you maintain an up to date working knowledge of service and trust procedures.
• To Actively participate in and support the induction and training of new members within the team, as well as implementation and development of new systems and processes to enhance the Sleep & Ventilation Service., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
  
  Excellent IT skills including Microsoft Office packages
• NHS Experience including use of EPR and E-referral system
• Experience of working with a multidisciplinary team
Desirable criteria
• Knowledge of sleep & ventilation services, GCSE or equivalent in English and Maths, grades A-C, Excellent interpersonal skills
• Ability to work under pressure
• Ability to work autonomously as well as with a team
  
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel. In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism., Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.