Patient Pathway Administrator

The post is based at the John Radcliffe Hospital, part of Oxford University Hospitals NHS Foundation Trust, and provides essential administrative support to consultants and multidisciplinary teams across a busy and diverse service. The successful candidate will play a key role in managing patient pathways, processing referrals, coordinating clinics and appointments, handling patient and professional enquiries, and supporting the delivery of high-quality care to children and families., Provide comprehensive administrative support to consultants and multidisciplinary teams within Community Paediatrics, ensuring effective management of patient pathways from referral to discharge. Manage referrals, clinic bookings, follow-up appointments and waiting lists, ensuring patients are tracked appropriately and Trust targets are met. Act as a key point of contact for patients, families, GPs, schools, social care professionals and other service users, providing a professional and responsive service. Coordinate clinic and MDT administration, including arranging appointments, preparing documentation, taking minutes and monitoring actions where required. Manage correspondence, clinic letters and patient records, ensuring information is processed accurately, confidentially and within agreed timescales. Liaise closely with consultants and clinical teams to support efficient clinic management, capacity planning and service delivery. Use Trust systems and databases to maintain accurate patient information and support data quality standards. Work collaboratively within the administration team, providing support and cross-cover during periods of annual leave, sickness and service pressures to ensure continuity of care., Act as the primary administrative contact for designated consultants and clinical teams, ensuring efficient coordination of clinics, patient pathways and associated administrative processes. Manage patient referrals from receipt through to booking, ensuring all referrals are processed, registered, and triaged in accordance with Trust procedures and service requirements. Coordinate new and follow-up appointments, maintaining accurate waiting lists and proactively managing clinic capacity to support timely access to care. Take a leading role in monitoring and managing patient pathways, ensuring compliance with the 18-week Referral to Treatment (RTT) standard, and taking appropriate action to prevent pathway breaches. Track outstanding appointments, investigations, and follow-up actions, liaising with clinical teams and patients to support timely progression through the care pathway. Manage patient correspondence, clinic letters, and clinical documentation, ensuring records are accurate, up to date and maintained in line with confidentiality and data quality standards. Respond to enquiries from patients, families, GPs, and other professionals, providing information, resolving queries, and escalating concerns where appropriate. Support the organisation of multidisciplinary team meetings, including preparation of documentation, minute taking and monitoring of follow-up actions. Maintain effective working relationships with internal departments and external agencies to support the delivery of a responsive, patient-focused service.

This role would suit an individual with excellent organisational, communication and interpersonal skills, who is able to prioritise a varied workload, work to deadlines and adapt to changing service needs. You will be expected to liaise professionally with patients, families, GPs, schools, social care professionals and colleagues at all levels, while maintaining a high standard of customer service and confidentiality. Knowledge of the Trust's Electronic Patient Record (EPR) system and NHS patient pathway processes would be advantageous but is not essential, as full training will be provided. The successful candidate will be self-motivated, proactive and able to work both independently and as part of a supportive administration team in a fast-paced environment., Demonstrate excellent organisational skills, attention to detail and the ability to prioritise a varied workload within a busy and demanding environment.,

• GCSEs (or equivalent) including English and Mathematics.
• Excellent organisational and prioritisation skills with the ability to manage a busy workload and meet deadlines.
• Strong communication and customer service skills.
• Good IT skills, including Microsoft Office applications and data entry systems.
• Experience working in a busy administrative environment.
• Understanding of confidentiality, data protection and information governance principles.
Desirable criteria
• Ability to work independently and as part of a team
• Understanding of patient pathway management and the importance of the 18-week Referral to Treatment (RTT) standard.
  
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel. In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism., Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.