Patient Pathway Administrator

The role of the Patient Pathway Assistant is key to ensuring our patients are supported throughout the care they receive at RNOH. The post holder is responsible for supporting the Orthotists with the management of patient's pathways, from referral, including first outpatient appointment and follow-up appointments.

The post holder will effectively handle telephone calls, email correspondence, process referrals and book appointments, whilst ensuring that patients or visitors receive any information they need prior to accessing our services.

Call Handling & Reception Service

Referrals and Pathway Administration

Appointment Bookings

Communication and Liaison

Our busy division is looking for a Patient Pathway Administrator to join the team. This post offers an excellent opportunity for an experienced, enthusiastic and conscientious individual to work within the orthotics team.

This broad, patient centered and high-profile role is integral to the operational running of the department which is currently striving to meet the challenge of additional demand across the service.

The ideal candidate will have some experience of working in the NHS. Pose excellent administrative, organisational and strong communicational skills. Have excellent IT skills.

This is a great opportunity for a candidate wishing to contribute to the efficient running of a busy service, and at the same time gaining experience in a fast-paced environment. This is a demanding but rewarding role that would suit a self-motivated and driven individual, with a keen eye for detail and the ability to priorities their workload effectively.

The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions., RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression., Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk