Patient Insight & Engagement Manager

Are you passionate about amplifying patient voice and shaping outstanding care? We are seeking an inspiring and experienced Patient Insight & Engagement Manager to lead the delivery of meaningful patient and public involvement across our organisation. This pivotal role will drive forward our ambition to be an organisation where patients, carers and communities feel heard, valued, and actively involved in improving services. You will lead a dedicated Patient Engagement Team, working collaboratively with clinical and operational leaders to embed a culture of co-production, inclusion, and continuous improvement. You will champion innovative approaches to gathering and analysing patient feedback--including surveys, digital platforms and patient stories--turning insight into impactful service change. You will also play a key role in ensuring the voices of seldom-heard groups are represented and acted upon, helping reduce inequalities and improve experiences for all. As a trusted expert, you will provide strategic advice, training and support across the Trust, enabling teams to respond effectively to feedback, complaints, and emerging themes. Your leadership will help translate insight into action, ensuring "you said, we did" becomes a lived reality.

If you are a motivated leader with experience in patient engagement, excellent communication skills, and a commitment to person-centred care, we would love to hear from you.

This post is integral to the development of NNUH as an outstanding organisation with exceptional patient and carer experience where people feel listened to, action is taken and we work in partnership with patients and carers (especially those who are seldom heard) to continually improve. The post holder will support the Head of Patient & Public Involvement & Voice to ensure that the Trust has sound systems, policies and processes in place to proactively manage all aspects of Patient & Public Involvement & Voice, Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics