Patient Flow Coordinator

We are seeking to employ a enthusiastic, highly motivated Patient Flow Coordinator to join our joint services within DPU and SDAU.
The Day Procedure Unit team at the Norfolk and Norwich University Hospital is one of the major elective surgical Units in East Anglia. Following the Nationally recognised British Association of Day Surgery Directory the Unit is continually reviewing and evaluating its services, providing pre and post operative nurse led care for wide range of surgical specialities, including Urology, Gynae, ENT, Ophthalmology, Orthopaedics, Oral, General Surgery, Vascular and Pain Management.
The Same Day Admission Unit (SDAU) is a dedicated department which admits and prepares adult patients for elective surgery. Our patients attend the Same Day Admissions Unit for their admission, and after their surgery they are then transferred to an inpatient ward for their recovery and discharge. Our teams works closely with other departments in the Trust, including the Day Procedure Unit, Preoperative Assessment, Surgical Specialty Teams, Anaesthetics, Theatres and the wards.
Our PRIDE values of People focused, Respect, Integrity, Dedication and Excellence are important to us. By adhering to the Trust PRIDE values enhances the ability to communicate in a personable, approachable, and respectful manner also supporting the development of instant and positive relationships with both staff and patients., As part of the DPU ward and SDAU team, the opportunity is available to proactively manage patient flow within the ward ensuring that day case capacity is fully utilised. The ward embraces the chance for staff development, and the individual will gain skills in proactively managing the ward patient bed booking system, gaining knowledge and experience at identifying capacity shortfalls and taking steps to ensure capacity is fully utilized.
We require the prospective applicants to be flexible and adaptable to our evolving service as we work towards increasing our elective surgery capacity. This includes establishing working relationships with the wider team and supporting the senior staff in ensuring our patients have the best care possible on the day of surgery.
The successful applicant will work collaboratively within the team both independently and with direct supervision from others. They will work closely with the requirements of Trust and Departmental policies and procedures to ensure that patient pathways are correctly managed accordingly. Data collection and processing is vital for service improvement; therefore, they will assist the managing team with regular audits.
Please be aware the working pattern will include working 8-hour shifts, Monday to Sunday, between 7:00 and 20:00: the shifts are allocated as a mix of either 7:00 - 15:00 or 12:00 - 20:00, excluding bank holidays., + Manage patient flow within the unit daily.
+ Proactively plan patient booking, identifying capacity shortfalls and taking steps to ensure capacity is fully utilised.
+ Develop links with inpatient Patient Flow team to proactively support the smooth running of theatres both in the Main suite and DPU.
+ To facilitate patient transfers, supporting a smooth and constant throughput of day-case patients within the Unit and Trust.
+ Managing patient pathways by communicating with patients, booking teams, inputting data on ORSOS and PAS, liaise with medical teams where appropriate.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible
The Job Description, which includes a Person Specification, provides a full outline of responsibilities and requirements for this role. Please use your supporting statement to demonstrate how you meet the person specification., Visa and Immigration
If you are wishing to apply for this role and would require sponsorship (this includes if you are already in a sponsored post and looking to change employer), you can determine the likelihood of obtaining a Certificate of Sponsorship for this post by assessing your circumstances against criteria specified on the gov.uk website https://www.gov.uk/skilled-worker-visa/your-job.
Travelling to work
Staff parking is available onsite; however, this is limited during core working hours. We have more capacity in the evening and at weekends and can usually provide spaces during those hours.
We look to allocate these spaces fairly. Our Travel Office have a set of criteria that staff must meet in order to qualify. If you qualify for a space, you may be placed on a waiting list if we are at full capacity.
The NNUH is served by a number of public buses, and we offer generously discounted monthly passes with First Bus & Konect.
The Costessey Park and Ride runs regularly each day from 06:30 (from P&R) to 20:45 (from NNUH) and this service is free for NHS staff. Applications to the Travel Office are required for this service. We also have a discounted service from the airport P&R if you purchase a bundle. Please see Konect website for further details.
The NNUH host multiple bicycle racks and a salary sacrifice scheme. We also benefit from a Beryl station onsite.
If you work at another Trust site, please discuss travel and parking arrangements at interview.
DBS
If this post involves working with children or adults the application form will ask for information regarding previous convictions as you will be required to undertake a Criminal Record and Barring Check known as a DBS check.
If you are a new employee or registering with the Staff Bank you will need to meet the cost of this unless your salary is below Band 4 (AfC).
NHS Service
Should you be appointed to the post we will need to establish any previous NHS service via the ESR IAT and we will accept the submission of your application as your agreement to this.
UK Registration
You will need to have current UK professional registration where this is a requirement of the role. When you submit an application which includes professional registration details, you are providing consent to the checking and verification of this information.
Application
Following candidate feedback and to reduce our dependency on paper, all our communication with you regarding your application will be by email so could you please check your e-mails (and Spam) regularly.
We value equality in our team and recruit from all sections of the community. We recognise there is a wealth of talent among people who have a disability and if you meet the minimum criteria detailed in the person specification and have a disability, you may wish to be considered under the Guaranteed Interview Scheme by indicating this in the relevant section on your application.
We look forward to receiving your application and if you do not hear within the next four weeks this will usually mean that you have not been short-listed. However, if you wish to confirm this please contact the person indicated on the advert.
Flexibility
Whilst every effort will be made to recruit to the post as it is advertised, there may be occasions where we consider alternative working patterns, such as part time working, or contract types, such as secondments, depending on circumstances. Should you wish to work in a different working pattern to that stated in our advertisement, please indicate this in the supporting statement to your application.

The Norfolk and Norwich University Hospital (NNUH) is a 1,200-bedded teaching hospital with state-of-the-art facilities for modern patient care: 1100 beds in the PFI and 100 in Cromer Community Hospital.
The NNUH is part of Norfolk and Waveney University Hospitals Group which includes the James Paget Hospital, in Great Yarmouth and the Queen Elizabeth Hospital in King Lynn.
We carry out nearly one million outpatient appointments, day case procedures and inpatient admissions annually. The population we serve is predominantly the people of Norfolk and north Suffolk, although some patients are referred from further afield especially to access specialist services available at this Trust.
Our staff of c10,000 care for and support patients who are referred to us by around 100 local GP practices and from other acute hospitals. We run more than 60 specialist services as a tertiary centre, including more than a dozen specialist cancer and radiotherapy treatments, and we are one of the biggest cancer centres in the country.
We provide complex spinal surgery services, specialist Neonatal Intensive Care, neurosciences services and specialist cardiac services. Our Trust runs specialist dermatology, rheumatology, endocrinology, adult congenital heart disease services, treatment of complex liver and pancreatic diseases in adults, cystic fibrosis services and intestinal failure services. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre. NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs.
At NNUH it is our privilege to provide healthcare, and our vision is to 'provide the best care for every patient'. If this inspires you and you share our values, we really want you to join our team.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others' diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
+ Flexible working hours
+ Fast Track Staff Physiotherapy Service
+ Multi Faith prayer room
+ Discounted gym memberships
+ Excellent pension scheme and annual leave entitlement
+ Wagestream - access up to 40% of your pay as you earn it
+ Free Park & Ride service direct to NNUH site
+ Free 24-hours confidential counselling support
+ On-site Nursery
+ On-site cafes offering staff discounts
+ Support in career development
+ Flexible staff bank
+ Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics